combobox filtering gives different result on seemingly same conditions

2 posts, 0 answers
  1. Boschi
    Boschi avatar
    13 posts
    Member since:
    Apr 2010

    Posted 13 Nov 2017 Link to this post

    we built an offline webapp placed on our customer pc

    in that webpage there's a combobox listing an inventory of products

    our users usually focus the filtering input field and then use their barcode reader to input the barcode of the product they're looking for; the barcode reader returns a Carriage Return at the end of the string, so it immediately selects the first good result

    today the user called us for an issue: sometimes using the combobox this way selects another product; We remotely connected to their machine and saw that it was as she said;

    what we got right now is:

    1- it happens only in kendo combobox, because there's another place where we built a javascript search by text field and everything works there
    2- there's apparently nothing wrong with the data call
    3- it could depend on the machine; her pc is sensibly slower than our (we even saw the search string appear letter by letter in the text field)
    4-the issue never happens if we replicate her installation on one of our machines

    Thanks in advance for anysuggestion

  2. Plamen
    Plamen avatar
    2939 posts

    Posted 14 Nov 2017 Link to this post


    We are not aware of such known issue with the control. Would you please try to isolate it in an  dojo page so we could inspect it and be more helpful with a possible solution?

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