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Blank screen on certain Android devices with Android 5.x

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This is a migrated thread and some comments may be shown as answers.

Ron asked on 05 Apr 2016, 02:39 PM

empty-screen-galaxy-s4.png

listview-correctly-placed.png

Hi,

We recently updated the kendo version in use by our app to v2016.1.226

Since the launch of our last version we have an increasing number of users who complain that when they first try to scroll the app, the result is an empty screen as can be seen in the attached image "empty-screen-galaxy-s4.png"

We know that all those users have Android 5.x (e.g. 5.1.1, 5.0.1) and various devices (Galaxy S4, Oneplus X, Huawei Mate s).
Our app is using kendo listview and we tried to debug this issue with a device connected to Chrome Dev tools. We reached the following conclusions:
- Trying to reset kendo scroller has no effect on the problem
- Even though it may look like the content is scrolled up outside of the screen area, the debug shows that the view and the listview are correctly placed on the screen, as can be seen in the attached image listview-correctly-placed.png

Are you familiar with any other cases of this nature? Any idea how can we solve them?

Thanks,

Ron.

Blank screen on certain Android devices with Android 5.x

4 Answers, 1 is accepted