Hello all,

I'm currently trialing both the Winform and Reporting suites and have been very impressed. I have however come across some unwanted behaviour which I think is probably a bug.

The problem comes when you populate the AutoCompleteBox and start a search returning enough results to need the scrollbar. When clicking and dragging the scroll bar to scroll - if the cursor is not positioned directly over the scrollbar at the time you release the mouseclick, the dropdown list is closed an item is added to the selection.

If I encounter a problem like the above after purchasing the Telerik tools how long does it take to normally find a solution? I'm basically looking for confirmation I wouldn't have to wait for a Quarterly update.

Many Thanks.

Hello Seviour,

Thank you for writing.

I can confirm the behavior you have reported and I have added it to our Public Issue Tracking System. You can visit the following page and add your vote for it: http://www.telerik.com/support/pits.aspx#/public/winforms/15415. 

I have added 500 points to your Telerik account for the submission.

Attached you can find a sample project which demonstrates how you can work around this behavior. I hope that you find it useful.

Regarding the time for fixing an issue, please allow me to explain how we prioritize the issues that our users report. We are taking into consideration the following key points:

• Is the reported issue a show-stopper;
• Does the reported issue have a workaround;
• What is the severity and nature of the issue (for example – memory leak issue, performance issue, functionality issue, styling issue);
• How many users have reported the issue / How many users have voted for a PITS item.

Based on the following criteria we are considering an item priority. As you can see, there is no way to tell what is the average time an item takes to be fixed. However, we always strive to provide solutions when possible and when not we do our best to address the showstopper issue as soon as possible.

I hope that you find this information useful.

Regards,
Paul
Telerik