App freezing with spinning loading icon. Mostly from remote views.

2 posts, 0 answers
  1. Steven
    Steven avatar
    3 posts
    Member since:
    Mar 2012

    Posted 22 Sep 2016 Link to this post


    I am trying to determine what might be causing this issue. Both on mobile apps and in the browser I am running in to an issue at times where the app freezes with the loading spinner that normally displays briefly when first loading a remote view into the kendo ui app. However this often occurs when leaving that mobile view and going to another view. In Chrome nothing is logged in the console as errors but the app hangs and must be restarted. Sometimes this has happened on normal views but not very often. Any ideas as to what might be triggering this or any suggestions?

    Thank you,

  2. Stefan
    Stefan avatar
    1259 posts

    Posted 27 Sep 2016 Link to this post

    Hello Steven,

    Apologies for the delayed response, we were short-staffed due to national holidays.

    This is not a known issue, and it was not reproducible in our testing or demo applications.

    In order to investigate it further, and give a suggestion best suited for your implementation,
    could you please provide the following:

    1) A runnable example that reproduces the issue.
    2) The steps to reproduce it.

    Thank you in advance.

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