What are the levels of support included?

The Telerik support plans are designed to help you increase productivity and reduce development time. Get product updates and technical support from our award-winning team and count on the team that stands behind the UI components.

The support levels are tailored to your needs and are tiered as follows:

• Lite: Includes access to an online ticketing system, community forum, and unlimited bug / feature requests. Response time is 72 hours (Monday - Friday). It is entitled to maximum 10 incidents per year.
• Priority: Supports all of the above, but with 24 hour response time (Monday - Friday), and unlimited incidents per year.
• Ultimate: The Ultimate Support Plan includes all the benefits of the Priority Support Plan but also offers phone and remote web assistance as well as issue escalation with 16-hour response time and ticket pre-screening with 4-hour response time.
• Trial: During your 30-day trial period, you also get access to all of the same 'always-on' online resources included with our licensed products. You also get free technical support with 72-hour response time included Monday through Friday.

Check out the Support Plans page here. If you need more information about the pricing and licensing, check this page.