Which customer told us about this bug?

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2 posts, 0 answers
  1. Fleur
    Fleur avatar
    4 posts
    Member since:
    May 2011

    Posted 02 Jun 2011 Link to this post

    Hello Teampulse-team,

    I like the bug management system and I desperately want to start using it, but there is one big problem: I need to know which customer told us about this problem. Maybe our supportteam has to call the client for additional information and then we need to know the name of the customer.

    I would like to add to Teampulse our customers in a really simple way:
    The organization where the caller works, his name and his phone-number and emailadress

    And when I am working on a bug I would like to connect the bug to the person who called/mailed.
    And in the bugscreen I would like to see his name, phone-number and mailadres.

    Do you already have plans for something like this?


  2. Steve
    Steve avatar
    24 posts

    Posted 02 Jun 2011 Link to this post

    Hello Fleur,

    Thanks for your feedback.

    We have a feature in our upcoming August release that will provide some of this functionality to you. Please keep a watch out for news, some time in the near future.

    Regarding capturing detailed customer information. Nothing is planned in the short term.

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