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Upgrade to SP2 (and move to new server)

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Ben
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Ben asked on 09 Feb 2011, 12:49 PM
I've restored the backup of our current teampulse database to a new server, which seemed to work without problem.
I now have upgraded the new server to teampulse Q3 SP2 and I get an activation message when I try and access the site.

I enter my details and there is an error:
Activation was unsuccessful.
  • There was no endpoint listening at https://www.telerik.com/services/LicenseService/Service.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details.
This means I cannot log in to the installation to confirm it's up and running (to then trash the old installation).

Any help would be appreciated!

Thanks,
Ben

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David Harris
Telerik team
answered on 09 Feb 2011, 05:07 PM
Hello Ben,

Does the new server have external internet access? It will need to be able to contact telerik.com in order to perform an automated activation. You can try using a web browser to point to https://www.telerik.com/services/LicenseService/Service.svc where you should see some basic service information if it is accessible from that machine.

Alternatively you can follow the Manual Activation instructions to acquire a license key via another machine and insert that into the TeamPulse application. The on-screen instructions should guide you through the process but please feel free to respond here if you have any questions.

Regards,
David Harris
the Telerik team
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Ben
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answered on 12 Feb 2011, 12:51 PM
Thanks David, the firewall was only allowing certain applications to get through to the Internet, and I had missed that setting! All working now thanks
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Velin
Telerik team
answered on 14 Feb 2011, 05:16 PM
Hi Ben,

Glad to know we were able to help.

Regards,
Velin
the Telerik team
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Ben
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