Unable to install RadControls for Silverlight 4

3 posts, 1 answers
  1. Eric Bauer
    Eric Bauer avatar
    2 posts
    Member since:
    Apr 2010

    Posted 27 May 2010 Link to this post

    Hello,
    I am unable to successfully run the installer for RadControls for Silverlight 4. I keep getting the attached warnings.
    Please advise.

    Thanks,
    Eric
  2. Answer
    Andrey
    Admin
    Andrey avatar
    245 posts

    Posted 28 May 2010 Link to this post

    Hi Eric,

    Let me shead a little light on the cause for the issues you are experiencing.

    While RadControls for Silverlight support parallel major versions installed on the same machine, our Visual Studio Extensions do not. For that reason, we attempt to uninstall any older versions of our VS Extensions.

    Normally, that works without a hitch, however in cases where the integrity of the old installation is not intact, a repair operation is attempted on the corrupt installation.
     
    The issue in your case is that the repair requires the installer from our previous release. The issue can be resolved by doing one of two things:
    • Uninstalling the release, requiring a repair (Q3 2009 SP2 in your case)
    • Redownloading the installer required and providing it when the new installer asks for it

    Please, do not hesitate to contact us if you experience any further issues.

    All the best,
    Andrey
    the Telerik team

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Public Issue Tracking system and vote to affect the priority of the items.
  3. Eric Bauer
    Eric Bauer avatar
    2 posts
    Member since:
    Apr 2010

    Posted 28 May 2010 Link to this post

    Andrey,
    Excellent, thank you for the explanation and the helpful suggestions!

    Eric
Back to Top