Telerik controls purchased user and trial version DLL

8 posts, 0 answers
  1. Ketaki
    Ketaki avatar
    26 posts
    Member since:
    Apr 2009

    Posted 02 Sep 2010 Link to this post

    Hello,

    I have purchased telerik silverlight controls licenescs.
    When I am using donloaded DDL it is showing me message on screen that "Telerik RadControls for silverlight Trial Version".

    Can any one please tell me from where, Can i download licenscs DLL to use in my application?
     
    Can you please mention nevigation path for that location? 

    I have attached Image for more information.

    Thanks in Advances
  2. Valeri Hristov
    Admin
    Valeri Hristov avatar
    2252 posts

    Posted 02 Sep 2010 Link to this post

    Hello Ketaki,

    The following help article provides step by step instructions for downloading and upgrading from Trial to developer assemblies:
    http://www.telerik.com/help/silverlight/installation-upgrading-from-trial-to-developer-license.html

    Kind regards,
    Valeri Hristov
    the Telerik team
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  3. IT Buyer
    IT Buyer avatar
    11 posts
    Member since:
    Apr 2007

    Posted 09 Feb 2011 Link to this post

    Hello,

    The firm I work for has a site license for the Telerik Ultimate package, which includes Telerik RadControls for Silverlight Q3 2010 SP1.  I am going through the Learning Resources, and the GridView samples in Section 18 (\Courseware\Projects\<CS|VB>\Gridview\Gridview.sln) are displaying a Trial Version Message.  This should not be showing up on purchased products.  Please respond to sdooley@ldi.state.la.us, not the account I logged on to- that account is the purchasing account.  Thank you.
  4. Steve
    Steve avatar
    18 posts
    Member since:
    Feb 2011

    Posted 09 Feb 2011 Link to this post

    Hello,

    The firm I work for has a site license for the Telerik Ultimate package, which includes Telerik RadControls for Silverlight Q3 2010 SP1.  I am going through the Learning Resources, and the GridView samples in Section 18 (\Courseware\Projects\<CS|VB>\Gridview\Gridview.sln) are displaying a Trial Version Message.  This should not be showing up on purchased products. Thank you.
  5. Nikolay
    Admin
    Nikolay avatar
    3997 posts

    Posted 16 Feb 2011 Link to this post

    Hi Brandy and Steve,

    Since you are getting the trial message you most probably downloaded the trial version of the controls.

    I checked both accounts of Brandy and Steve. The purchase was made under Brandy's account. Hence, you will need to use Brandy's account to get the licensed version. 

    Please use the direct link below to get the licensed files under the licensed account (you will be prompted to log-in first):

    http://www.telerik.com/account/your-products/product-versions/single-download.aspx?pmvid=2378&pid=571

    Once you install them you should not get the trial message any longer. I would suggest that you first uninstall the trial version and then install the newly downloaded licensed files.

    Steve, you can ask Brandy to add you as a licensed developer to his account. Thus, you will be able to see the licensed versions of our products under your account, too.

    All the best,
    Nick
    the Telerik team
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  6. IT Buyer
    IT Buyer avatar
    11 posts
    Member since:
    Apr 2007

    Posted 16 Feb 2011 Link to this post

    Hi Nick,

    "Brandy" is no longer with the company, but we still use it as the purchasing account.  As far as I have been told, we downloaded using that account, just as you have directed.  I noticed that there is a Hotfix.  Could that have anything to do with the Trial message?  I have only gotten it on the SL Gridview- I have also used the ASP.Net RAD Gridview, and get not trial messages.

    I'll try to install again, but do I do this over the prior install, or uninstall it first?

    Thanks,

    Steve
  7. Boyan
    Admin
    Boyan avatar
    758 posts

    Posted 21 Feb 2011 Link to this post

    Hello Brandy ,

    You can use the link Nikolay gave you below and when asked to log, use the "Brandy" account. The link is pointing to the correct licensed version. Uninstall the current version first and then install the version from the link.

    Let me know if you still have problems.

    Greetings,
    Boyan
    the Telerik team
  8. Steve
    Steve avatar
    18 posts
    Member since:
    Feb 2011

    Posted 21 Feb 2011 Link to this post

    Thanks- I think we've resolved all issues.  It seems that the samples use the Trial .dlls, since they are available to everyone.  I haven't used the controls yes since I am still writing my domain model, but when I do I expect them to be our licensed versions.  If I run into problems, I'll open a new thread.
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