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tabstip error in iOS 13

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Daewoong
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Daewoong asked on 09 Jan 2020, 07:43 AM

There is a tabstip problem in ios 13.3. (iPad)

The tabstrip scroll icon is not clicked.

Click doesn't work so it's impossible to check the contents of the next tab.

Please confirm.

https://www.telerik.com/kendo-vue-ui/components/layout/tabstrip/scrollable-tabs/

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Ivan Danchev
Telerik team
answered on 10 Jan 2020, 04:16 PM

Hello Daewoong,

I just checked the Scrollable Tabs example on iPad with iOS 13.3 and tapping on the scroll icons worked as expected in Chrome and Safari: the tabs are scrolled and then tapping on the text of a tab shows its content.

Note that the demo uses the latest official version (2019.3.1023) not the one specified in the thread's info (2019.3.917).

Is the issue reproducible in the Scrollable Tabs page example, or you open the example in Stackblitz and use the older Kendo UI version (2019.3.917) there? Which browser do you experience the issue in and what is its version?

Regards,
Ivan Danchev
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Daewoong
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answered on 13 Jan 2020, 05:16 AM

thank you for the reply.

We checked again, but tabstrip's scroll still doesn't work.

https://www.telerik.com/kendo-vue-ui/components/layout/tabstrip/scrollable-tabs/

I went to the URL above and checked it with ipad 13.3 OS version, but it still doesn't click the scroll arrow .

I can't publish the working URL because it's a closed network, but I've checked the kendo update but it still doesn't work

I have a video, but it's bigger than the attachment, so it can't be attached, but I can email it if necessary.

Please recheck.

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Ivan Danchev
Telerik team
answered on 14 Jan 2020, 03:32 PM

Daewoong,

I've rechecked and the scroll buttons works as expected. I'm testing on iPad with iOS 13.3 and the Chrome version is 79.0.3945.73. What is the browser version on your device?

Additionally, you mention that "click" does not work instead of "tap", do you happen to use a mouse on the iPad?

Regards,
Ivan Danchev
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Daewoong
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answered on 15 Jan 2020, 11:11 PM

Hello Ivan

Above all, thank you for your interest and response to my problems.

I tested it on iPad 13.3 and it didn't work when I clicked the user agent in safari DevTools.

I think I can fix the js related to kendo inside my company.

thank you for the reply.

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Ivan Danchev
Telerik team
answered on 17 Jan 2020, 04:54 PM

Hello Daewoong,

If I understand correctly, you were able to identify what was causing the issue and fix it? Could you share what was causing the unexpected behavior?

Regards,
Ivan Danchev
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Daewoong
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answered on 21 Jan 2020, 06:55 AM

My test iPad version was 13.3 and the tooltip's contents didn't seem to be touched (box only), and the scroll arrows on the tabstrip didn't touch.

This error occurred when the UserAgent of iPad OS 13.3 was recognized as a Mac.

The problem was caused by the fact that it was recognized as a MAC and mobile events were not applied.

Forced true setting in kendo.support.mobileOS variable solved.

I hope our solution will help you.

Thank you.

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Daewoong
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answered on 21 Jan 2020, 07:05 AM

The error in the tooltip was determined to be a content loading failure. We solved this by implementing a function to select either Data or attr functions.


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Ivan Danchev
Telerik team
answered on 22 Jan 2020, 04:11 PM

Daewoong,

Thank you for sharing your findings. I am glad the issue with the incorrect device recognition has been resolved. 

Regards,
Ivan Danchev
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