Does opening a support case count towards the support ticket count (I get 10 per year under my account) if the issue is a result of a bug?
I find getting help in the forums is very hit and miss, but there are some things which are clearly broken, and I don't want to waste my support tickets when it's a problem with the product.
1 Answer, 1 is accepted
0
Hello Aleks,
Bug reports do not count in the support tickets quota for Lite support package holders.
https://www.telerik.com/purchase/support-plans
(in the table, hover the question mark next to "Support Tickets")
Please open a bug report and let us know what we can improve in the product.
Regards,
Dimo
Progress Telerik
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