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Support cases for bugs

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Aleks
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Aleks asked on 15 May 2020, 07:20 AM

Does opening a support case count towards the support ticket count (I get 10 per year under my account) if the issue is a result of a bug?

I find getting help in the forums is very hit and miss, but there are some things which are clearly broken, and I don't want to waste my support tickets when it's a problem with the product.

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Dimo
Telerik team
answered on 18 May 2020, 07:14 AM

Hello Aleks,

Bug reports do not count in the support tickets quota for Lite support package holders.

https://www.telerik.com/purchase/support-plans
(in the table, hover the question mark next to "Support Tickets")

Please open a bug report and let us know what we can improve in the product.

Regards,
Dimo
Progress Telerik

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