Slow tooltip RadRibbonButton

[sajid]

Hi

I am using SL5 with telerik controls for silverlight v 2012.2.607.1050

I have a RadRibbonButton inside the RadRibbonView.

I set the screentip.title and screentip.description of the ribbonButton.

The tooltip takes like 10 seconds before it shows up.

Why it is very slow.

Thanks

[Lancelot]

Hi Sajid,

You stated that you have a screentip on a RadRibbonButton? Could you provide the XAML of how you did this?  In the meantime, this link will bring you to the documentation on how to properly use the screentip.

Lancelot

[sajid]

Hi

On some machines it is slow the first time but then it is ok.

On some machines it takes like 10 seconds.

Here is the xaml

<telerik:RadRibbonButton Text="My text"
  SmallImage="Images/im1.png" CollapseToSmall="WhenGroupIsMedium"
  telerik:ScreenTip.Title="My title"
  telerik:ScreenTip.Description="Description"
  telerik:KeyTipService.AccessText="AQ"
  Click="My_RibbonClick"/>

[Tina Stancheva]

Hello Sajid,

Can you make sure that all computers on which the issue is reproduced, are using the controls with version 2012.2.607.1050? Because in the previous releases we had an issue with the ScreenTips opening 20seconds after hovering over the button, but it should be fixed now.

Also, if you manage to isolate the issue in a sample solution referencing the Q2 2012 release of our controls, you can send it over so that we can investigate the case further.

Regards,
Tina Stancheva
the Telerik team