Slow Support.

2 posts, 0 answers
  1. GTL Dev
    GTL Dev avatar
    14 posts
    Member since:
    May 2011

    Posted 19 Jul 2017 Link to this post

    We are a premium customer and expected at least 24hr responses, apparently that is not the case. Submitted a support ticket over 24hrs ago and still no response. Uggghh! Is this a trend?
  2. Dimo
    Admin
    Dimo avatar
    8456 posts

    Posted 20 Jul 2017 Link to this post

    Hello Nick,

    Please accept our apologies for the delay in responding. Support threads are handled on a first-come-first-served basis and the response time depends on the current load and capacity. We do realize such incidents are undesired and customers rely on timely replies from us to help you move forward.

    Regards,
    Dimo
    Progress Telerik
    Try our brand new, jQuery-free Angular 2 components built from ground-up which deliver the business app essential building blocks - a grid component, data visualization (charts) and form elements.
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