This is a migrated thread and some comments may be shown as answers.

Silverlight Help Error

6 Answers 40 Views
General Discussions
This is a migrated thread and some comments may be shown as answers.
Gary
Top achievements
Rank 1
Gary asked on 28 Dec 2009, 03:52 PM
Opening the Help document for the "RadControls for Silverlight Q3 2009 SP1\RadControls for Silverlight Documentation" produces the following results...
The MS Document Explorer opens with the correct Content List in the left pane and no text in the right pane. Double clicking on any Content Item (Introduction for example) produces a dialog box with the Title "Microsoft Document Explorer has stopped working" and a text of "A problem has caused the program to stop working correctly. Blah blah blah" and the options to Debug or Close Program.

All the other help files open and display the contents fine. Just the Silverlight has the problem.

Windows 7 Ultimate 64 bit
VS 2008 SP1
RadControls Q3 2009 SP1

Gary

6 Answers, 1 is accepted

Sort by
0
Kalin Milanov
Telerik team
answered on 28 Dec 2009, 04:07 PM
Hello Gary,

We were able to reproduce the problem you described and we will providing a fix for our Service Pack 2 which will be available in the middle of January 2010.

I apologize for the inconvenience caused.

Kind regards,
Kalin Milanov
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
0
Gary
Top achievements
Rank 1
answered on 28 Dec 2009, 06:44 PM
Kalin,

Thanks for your response.
Can you supply the web link for the on-line version of this help file?

Gary
0
Hristo
Telerik team
answered on 29 Dec 2009, 08:18 AM
Hi Gary,

Our online help documentation for Silverlight is located here.

Please let me know if I can be of further assistance.

Kind regards,
Hristo
the Telerik team

Instantly find answers to your questions on the new Telerik Support Portal.
Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
0
meidianto
Top achievements
Rank 1
answered on 29 Dec 2009, 01:25 PM
Thanks Hristo, it also helps me.
I blogged it.
0
meidianto
Top achievements
Rank 1
answered on 29 Dec 2009, 01:45 PM
I found that if we run it manually it will not error:
C:\Program Files\Telerik\RadControls for Silverlight Q3 2009 SP1\Documentation\ViewHelp.bat
0
Gary
Top achievements
Rank 1
answered on 29 Dec 2009, 02:10 PM
Thanks Meidianto,

that worked for me as well.
Tags
General Discussions
Asked by
Gary
Top achievements
Rank 1
Answers by
Kalin Milanov
Telerik team
Gary
Top achievements
Rank 1
Hristo
Telerik team
meidianto
Top achievements
Rank 1
Share this question
or