Silverlight Help Error

7 posts, 0 answers
  1. Gary
    Gary avatar
    6 posts
    Member since:
    Oct 2008

    Posted 28 Dec 2009 Link to this post

    Opening the Help document for the "RadControls for Silverlight Q3 2009 SP1\RadControls for Silverlight Documentation" produces the following results...
    The MS Document Explorer opens with the correct Content List in the left pane and no text in the right pane. Double clicking on any Content Item (Introduction for example) produces a dialog box with the Title "Microsoft Document Explorer has stopped working" and a text of "A problem has caused the program to stop working correctly. Blah blah blah" and the options to Debug or Close Program.

    All the other help files open and display the contents fine. Just the Silverlight has the problem.

    Windows 7 Ultimate 64 bit
    VS 2008 SP1
    RadControls Q3 2009 SP1

    Gary
  2. Kalin Milanov
    Admin
    Kalin Milanov avatar
    447 posts

    Posted 28 Dec 2009 Link to this post

    Hello Gary,

    We were able to reproduce the problem you described and we will providing a fix for our Service Pack 2 which will be available in the middle of January 2010.

    I apologize for the inconvenience caused.

    Kind regards,
    Kalin Milanov
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  3. Gary
    Gary avatar
    6 posts
    Member since:
    Oct 2008

    Posted 28 Dec 2009 Link to this post

    Kalin,

    Thanks for your response.
    Can you supply the web link for the on-line version of this help file?

    Gary
  4. Hristo
    Admin
    Hristo avatar
    408 posts

    Posted 29 Dec 2009 Link to this post

    Hi Gary,

    Our online help documentation for Silverlight is located here.

    Please let me know if I can be of further assistance.

    Kind regards,
    Hristo
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  5. meidianto
    meidianto avatar
    8 posts
    Member since:
    Dec 2009

    Posted 29 Dec 2009 Link to this post

    Thanks Hristo, it also helps me.
    I blogged it.
  6. meidianto
    meidianto avatar
    8 posts
    Member since:
    Dec 2009

    Posted 29 Dec 2009 Link to this post

    I found that if we run it manually it will not error:
    C:\Program Files\Telerik\RadControls for Silverlight Q3 2009 SP1\Documentation\ViewHelp.bat
  7. Gary
    Gary avatar
    6 posts
    Member since:
    Oct 2008

    Posted 29 Dec 2009 Link to this post

    Thanks Meidianto,

    that worked for me as well.
Back to Top