Session replay scrips on

2 posts, 0 answers
  1. peter sorensen
    peter sorensen avatar
    6 posts
    Member since:
    May 2006

    Posted 21 Nov 2017 Link to this post

    Just found this article talking about tracking, and a site list that tracks every thing typed or clicked on a website.

    Why is on this list ?

    As a customer I am wondering why you find it necessary to use scripts like this and would like you to explain this in detail for me.


  2. Dimo
    Dimo avatar
    8468 posts

    Posted 23 Nov 2017 Link to this post

    Hi Peter,

    Yes, we do track the behavior of our site's users, for the purpose of improvement and optimization of the web pages, including the content, layout and site structure. I can assure you that our intent is positive and targets the success of both us and our customers. I can give you a specific example of a current activity - we analyze how effective is the ticket submission mechanism and its accompanying search engine, so that customer are able to find the required information (or contact us) more easily.

    Further details are available in our Privacy Policy:

    Let me know if you need more information.

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