Session replay scrips on Telerik.com

[peter sorensen]

Just found this article talking about tracking https://motherboard.vice.com/en_us/article/59yexk/princeton-study-session-replay-scripts-tracking-you, and a site list that tracks every thing typed or clicked on a website.

Why is Telerik.com on this list https://webtransparency.cs.princeton.edu/no_boundaries/session_replay_sites.html ?

As a customer I am wondering why you find it necessary to use scripts like this and would like you to explain this in detail for me.

/peter

[Dimo]

Hi Peter,

Yes, we do track the behavior of our site's users, for the purpose of improvement and optimization of the web pages, including the content, layout and site structure. I can assure you that our intent is positive and targets the success of both us and our customers. I can give you a specific example of a current activity - we analyze how effective is the ticket submission mechanism and its accompanying search engine, so that customer are able to find the required information (or contact us) more easily.

Further details are available in our Privacy Policy: https://www.telerik.com/about/privacy-policy

Let me know if you need more information.

Regards,
Dimo
Progress Telerik