Yes, we do track the behavior of our site's users, for the purpose of improvement and optimization of the web pages, including the content, layout and site structure. I can assure you that our intent is positive and targets the success of both us and our customers. I can give you a specific example of a current activity - we analyze how effective is the ticket submission mechanism and its accompanying search engine, so that customer are able to find the required information (or contact us) more easily.
Let me know if you need more information.
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