[Solved] RadTrialApplicationReminder: OccurrencePeriod has no effect

[Bernhard König]

            // Trial reminder
            RadTrialApplicationReminder trialReminder = new RadTrialApplicationReminder();
            trialReminder.AllowUsersToSkipFurtherReminders = false;
            trialReminder.FreePeriod = TimeSpan.FromDays(31);
            trialReminder.OccurrencePeriod = TimeSpan.FromDays(5);


#if DEBUG
            trialReminder.SimulateTrialForTests = true;
#endif

            trialReminder.TrialReminderMessageBoxInfo = new MessageBoxInfoModel()
            {
                Title = MainViewResources.TrialReminderTitle,
                Content = MainViewResources.TrialReminderText,
                Buttons = MessageBoxButtons.YesNo
            };

            Dispatcher.BeginInvoke(() => trialReminder.Notify());

Hello,

see my code above ...

What I expected this to do is:

• For 31 days, no reminder is displayed at all
• After 31 days, every 5 days a reminder is displayed

What it acutally does is:

• For 31 days, no reminder is displayed - OK
• After 31 days, a reminder is displayed on every single app start

Do I misunderstand this Feature or is this a bug?

Thanks,
Bernhard

PS: Your "Format Code Block" Feature in this control does not work with IE10 RTM in Win8 RTM :)
PPS: The documentation headers in RadRateApplicationReminder properties mostly talk about TrialReminder while they should talk about RateReminder

[Todor]

Hi Bernhard,

Thank you for contacting us.

You are right about the expected behavior of RadTrialApplicationReminder and indeed the reminder is displayed every time once the FreePeriod is expired. We have found the cause and will fix it immediately. You will be able to get the fix with our next internal build, which we are going to release next week.

We are aware that our Support system is not fully compatible with IE10 yet, but we will improve it before IE's new version is officially out.

As to your PPS, the properties that have such comments are basic for all of our reminders, so referring only RateReminder is not appropriate. Of course referring to TrialReminders is also that confusing, so we are changing them to simply referring to Reminders.

Thank you very much for your feedback. It is highly appreciated. I have updated your account with telerik points for your cooperation.

All the best,
Todor
the Telerik team

[Bernhard König]

Thanks Todor!