Q3 Controls not in Bug Reporting System or Forum Topics

5 posts, 0 answers
  1. Ian
    Ian avatar
    51 posts
    Member since:
    Apr 2009

    Posted 05 Nov 2009 Link to this post

    Where do I raise bugs/issues with the controls added in the Q3 release. eg RadTilePanel is not shown in Forums or in Support where Bugs have to be allocated to a topic (either a control or VS Extensions - what about installation problems?)

    Ian

  2. Valeri Hristov
    Admin
    Valeri Hristov avatar
    2252 posts

    Posted 05 Nov 2009 Link to this post

    Hi Ian,

    I just checked your account and I was able to see the RadTileView in both the forums and the new support ticket screen. Of course, if you are unable to select certain product in a support ticket, you could always select a random product and mention that there is no option for the real product.

    Regards,
    Valeri Hristov
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  3. Ian
    Ian avatar
    51 posts
    Member since:
    Apr 2009

    Posted 05 Nov 2009 Link to this post

    Hmmm. I can see the TileView topic in Forums but it's not there under Report a Bug, as shown by the attached screen capture. 

    The Report a Bug screen is a long one, sorted alphabetically so I've just screen-grabbed the area around where RadTileView should be to avoid stitching togethr a huge image file. The page I'm using is this one: http://www.telerik.com/account/support-tickets/bug-report-choose-product.aspx  I see nothing for RadTileView. Am I really going blind?

    Ian
  4. Kalina
    Admin
    Kalina avatar
    9 posts

    Posted 06 Nov 2009 Link to this post

    Hi Ian,

    The problem you encounter is related to the cached content of this page.
    Please, clear the cache and load the page again.

    Do let us know if you encounter any other problems.


    Greetings,
    Kalina
    the Telerik team

    Instantly find answers to your questions on the new Telerik Support Portal.
    Watch a video on how to optimize your support resource searches and check out more tips on the blogs.
  5. Ian
    Ian avatar
    51 posts
    Member since:
    Apr 2009

    Posted 06 Nov 2009 Link to this post

    OK. But just to be clear: When I reported the problem it was on a freshly installed Windows 7 PC and there was no cached copy (heck, I haven't been near this site for several months and as a developer regularly clear down my cache anyway).

    The initial reply implies my initial report was wrong. It wasn't. My guess is that after I raised the bug someone fixed the problem.

    Good to know it's there now anyway.
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