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Purchasing Problems

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Let's talk about telerik (the good and the bad)
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Shark75
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Shark75 asked on 06 Jul 2007, 11:15 AM
Just wanted to let you know about our experience trying to purchase Telerik RADControls for ASP.NET.

Firstly, the help popups did't seem to work on IE6. Only tried IE6 on one machine (Windows 2000). Minor issue.

Secondly, we were unable to order online at Telerik. We went through the whole process, filling in details etc and then after clicking on the Confirm Order button after an age it eventually justs throws an error up. We tried on IE6 and IE7 and Firefox to the same results. So eventually we gave up and ordered through our local reseller (QBS Software - UK) which worked perfectly and we had the confirmation and access to the download very quickly.

We now have the product, so nothing needs to be done for us, but you may want to look into these problems for other customers.

Regards.

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Natalie Farah
Telerik team
answered on 06 Jul 2007, 12:34 PM
Hello Shark75,

Thank you for your interest in our products and for sharing your feedback with us - it is highly appreciated. At the time you have tried to purchase there was a temporary problem with our shopping cart which is already fixed. Please, excuse us for the inconvenience caused.

Kind regards,
Natalie Farah
the Telerik team

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Let's talk about telerik (the good and the bad)
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Natalie Farah
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