Hi,
I was wondering if anyone has come across an issue whereby (on random occasions that can last for a few hours or days) the Telerik RAD web part editor times out when trying to use functionality such as the Image or Document managers?
One of the products we support uses version v7.01 of the asp.net Telerik RAD editor and cannot be easily updated due to the Product being based on a platform with SharePoint 2003 and .net 1.1. The RAD editor is heavily used by the large customer base however on random occasions they find that clicking on either the Image manager or the Document manager for example will cause the opening of the manager window but nothing loading inside the window and instead a request timed out error message is displayed with additional text of there being a server error within the /wpresources application.
We have a number of web servers and when this request time out error occurs we can confirm that we can independantly hit each of the servers and see the same error but there are absolutely no errors being logged in eventviewer on the web servers or in our custom logs. It is worth noting that we have considered whether or not the issue could be something to do with having too many files in the picture libraries, etc but this does not explain why without changing the content the error disappears for some time before re-appearing.
Has anyone experienced this issue before or does anyone know of a way of capturing some verbose logging from the Telerik editor that may shed some light into what is going on?
Regards,
Manik
I was wondering if anyone has come across an issue whereby (on random occasions that can last for a few hours or days) the Telerik RAD web part editor times out when trying to use functionality such as the Image or Document managers?
One of the products we support uses version v7.01 of the asp.net Telerik RAD editor and cannot be easily updated due to the Product being based on a platform with SharePoint 2003 and .net 1.1. The RAD editor is heavily used by the large customer base however on random occasions they find that clicking on either the Image manager or the Document manager for example will cause the opening of the manager window but nothing loading inside the window and instead a request timed out error message is displayed with additional text of there being a server error within the /wpresources application.
We have a number of web servers and when this request time out error occurs we can confirm that we can independantly hit each of the servers and see the same error but there are absolutely no errors being logged in eventviewer on the web servers or in our custom logs. It is worth noting that we have considered whether or not the issue could be something to do with having too many files in the picture libraries, etc but this does not explain why without changing the content the error disappears for some time before re-appearing.
Has anyone experienced this issue before or does anyone know of a way of capturing some verbose logging from the Telerik editor that may shed some light into what is going on?
Regards,
Manik