Problems with a fresh install

[Igor Macedo]

Hi all,

I've successfully installed the TeamPulse without errors or warnings, but I can't create a new project.

This is the error:

Exception Type: TeamPulse.Client.ServiceException
Exception Message: An error has occured with the data service.
Error occurred in the Method ProjectManager.OnGetProjectSummariesQueryComplete while calling GetProjectSummaries via the data service.
   at TeamPulse.Client.Managers.ProjectManager.<>c__DisplayClass4a.<OnGetProjectsCountComplete>b__49()
(Inner Exception)
Exception Type: System.Data.Services.Client.DataServiceQueryException
Exception Message: An error occurred while processing this request.
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
   at TeamPulse.Client.Managers.ProjectManager.OnGetProjectsCountComplete(IAsyncResult result)
(Inner Exception)
Exception Type: System.Data.Services.Client.DataServiceClientException
Exception Message:
   at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)

 Any ideas?

Thanks in advance

Igor

[Missing User]

Hello Igor Macedo,

Could you navigate to the following url and post a screen shot of the results?

http://localhost:9898/Services/DataService.svc/

Also, did you install 2010.2.727 or have you installed the newsest version labeled as 2010.2 919?

Greetings,
Jesse Dyck
the Telerik team

[Igor Macedo]

Hello Jesse, I'm using the version: 2010.2.916

See DataService.svc output attached!

Thanks again

[Missing User]

Hello Igor Macedo,

Hmm, and if you go to the User Management site (http://localhost:9897) could you post a screen shot of the result?

If that is working correctly, perhaps something did not install correctly. Would you be able to attempt to re-install the product? You should deactivate the product before doing so if you have activated it already.

All the best,
Jesse Dyck
the Telerik team

[Igor Macedo]

Hey Jesse,

Thanks for your help.. I'll try reinstall TeamPulse.

Attached are the User Management's screenshots!

Regards

Igor

[Igor Macedo]

Hi Jesse,

I did the uninstall of TeamPulse .916, downloaded and installed the new .919, but doesn't works. Still with the same problem:

Exception Type: System.Data.Services.Client.DataServiceQueryException
Exception Message: An error occurred while processing this request.
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
   at TeamPulse.Client.Managers.ProjectManager.<>c__DisplayClass11e.<GetUser>b__11b()
(Inner Exception)
Exception Type: System.Data.Services.Client.DataServiceClientException
Exception Message: �
   at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)

Attached is my DataService's and User Management screens.

I hope this helps.

Thanks again

Igor

PS: I'll try to install in another machine and tell you the results

[Missing User]

Hello Igor Macedo,

I don't see the new attachments here. Were they the same results as last time? Also do you happen to know what the language settings are on your machine?

Greetings,
Jesse Dyck
the Telerik team

[Igor Macedo]

Hey Jesse,

Sorry, I've forget the attachments.. but was the same results. I have sucessfully installed TeamPulse on my server.

I was trying on Windows 7 Ultimate, this could be a problem?

Regards

Igor

[Missing User]

Hi Igor Macedo,

Glad you got it working!

Windows 7 Ultimate shouldn't be the issue. Did you get a chance to check your language settings on that machine?

Best wishes,
Jesse Dyck
the Telerik team

[Igor Macedo]

Hi Jesse,

The language is English, but the location and the format is set to Portuguese (Brazil). Could be that?

Actually, already is working on my server, but I wan't to help Telerik in the future.

Cya

[Missing User]

Hello Igor Macedo,

It might be. If it's not too much trouble, could you try setting everything to US defaults and trying again?

All the best,
Jesse Dyck
the Telerik team

[Igor Macedo]

Hey Jesse, doesn't works :(

I've changed the language and region for English (United States) and keep with the problem :-(

Exception Type: TeamPulse.Client.ServiceException
Exception Message: An error has occured with the data service.
Error occurred in the Method ProjectManager.OnGetProjectSummariesQueryComplete while calling GetProjectSummaries via the data service.
   at TeamPulse.Client.Managers.ProjectManager.<>c__DisplayClass4a.<OnGetProjectsCountComplete>b__49()
(Inner Exception)
Exception Type: System.Data.Services.Client.DataServiceQueryException
Exception Message: An error occurred while processing this request.
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceRequest.EndExecute[TElement](Object source, DataServiceContext context, IAsyncResult asyncResult)
   at System.Data.Services.Client.DataServiceContext.EndExecute[TElement](IAsyncResult asyncResult)
   at TeamPulse.Client.Managers.ProjectManager.OnGetProjectsCountComplete(IAsyncResult result)
(Inner Exception)
Exception Type: System.Data.Services.Client.DataServiceClientException
Exception Message: �
   at System.Data.Services.Client.BaseAsyncResult.EndExecute[T](Object source, String method, IAsyncResult asyncResult)
   at System.Data.Services.Client.QueryResult.EndExecute[TElement](Object source, IAsyncResult asyncResult)

Regards

Igor

[Missing User]

Hello Igor Macedo,

The only other thing I could think to try right now is re-install TeamPulse with the new settings. It's a long shot but worth trying if you have the time.

Otherwise, maybe double check the Authorization settings for the TeamPulse web site in your IIS server or try different browsers (Which browser have you been trying by the way?)

All the best,
Jesse Dyck
the Telerik team

[Igor Macedo]

Hello,

I already tried re-installing the teampulse with the new configuration and doesn`t works too :-(

I've tried with IE and Google Chrome..

regards

igor

[Missing User]

Hi Igor Macedo,

Could you try navigating to http://localhost:9898/Services/AuthorizationService.svc and http://localhost:9898/Services/DataService.svc/?wsdl and post the results?

Also did you get a chance to check the Authorization settings on the TeamPulse web site in IIS?

Thanks for your patience,
Jesse Dyck
the Telerik team

[Igor Macedo]

Hey Jesse, how are you?

Sorry about the delay.. I was busy those months :(

This erros keep occurring with the new version (Q3 2010).

http://localhost:9898/Services/AuthorizationService.svc
is working fine

http://localhost:9898/Services/DataService.svc/?wsdl
is working, but returns a binary data

Regards

Igor

[Missing User]

Hello Igor Macedo,

    Could you check the Authorization settings for the TeamPulse web site in your IIS server? Ensure that it is only using Windows Authorization.

Kind regards,
Jesse Dyck
the Telerik team

[Rafael]

Hello,

On website  "TeamPulse" is enabled: Basic Authentication and Windows Authentication
and on "TeamPulseUserManagement" is enabled just: Basic Authentication

Regards

[Missing User]

Hello Rafael,

Could you please try turning off Basic Authorization? TeamPulse only works with Windows Authorization and we have seen in the past that having other types of Authorization on can cause issues.  The TeamPulseUserManagement site should be left as Basic only.

Please let us know if this solves your issue.

Kind regards,
Jesse Dyck
the Telerik team

[Igor Macedo]

Hey Jesse,

This works PERFECTLY!

Now you can add this as known bugs.. this occurs just in Windows 7?

I hope this can improve next versions of TeamPulse!

Regards

Igor

[Robert Régnier]

Hi Igor,

 Glad to hear the problem is solved.  We'll look into things on our end and ensure that this issue doesn't cause grief in the future.

Kind regards,
Robert Régnier
the Telerik team