poor support response

2 posts, 0 answers
  1. Summit Insights
    Summit Insights avatar
    12 posts
    Member since:
    Mar 2014

    Posted 30 Sep 2015 Link to this post

    Been a long time telerik user but recently the support ​response haven't been at all helpful.

    Has "progress" now taken over supporting telerik products?

  2. Dimo
    Dimo avatar
    8450 posts

    Posted 02 Oct 2015 Link to this post

    Hello Ron,

    Thank you for your feedback.

    Technical support for Telerik products is entirely managed by Telerik engineers.

    I reviewed your last month's support history and identified the thread ("Kendo Diagram and Path"), which has caused misunderstanding about what you are trying to achieve. Please accept my apologies. After the initial setback, I believe the discussion has now continued in the right direction. I would like to confirm that Daniel is one of our most experienced engineers with regard to the Kendo UI Diagram. He is surely able to provide adequate assistance, given that comprehensive input is provided on what is the desired result.

    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
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