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poor support response

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Let's talk about telerik (the good and the bad)
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Summit Insights
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Summit Insights asked on 30 Sep 2015, 09:10 AM

Been a long time telerik user but recently the support ​response haven't been at all helpful.

Has "progress" now taken over supporting telerik products?

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Dimo
Telerik team
answered on 02 Oct 2015, 07:49 AM
Hello Ron,

Thank you for your feedback.

Technical support for Telerik products is entirely managed by Telerik engineers.

I reviewed your last month's support history and identified the thread ("Kendo Diagram and Path"), which has caused misunderstanding about what you are trying to achieve. Please accept my apologies. After the initial setback, I believe the discussion has now continued in the right direction. I would like to confirm that Daniel is one of our most experienced engineers with regard to the Kendo UI Diagram. He is surely able to provide adequate assistance, given that comprehensive input is provided on what is the desired result.

Regards,
Dimo
Telerik
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Let's talk about telerik (the good and the bad)
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