[Solved] Platform compatibility

[Michael Hensen]

I just got notice from the app store that my app failed. The reason is as follows:

Your app doesn't meet requirement 3.10. Learn more

If your app includes an ARM or a Neutral package it must support Microsoft Direct3D feature level 9_1.

If your app doesn't support ARM it must support the minimum feature level chosen when you submitted the app.

Because customers can change the graphics hardware in their computers after the app is installed, if you choose a minimum feature level higher than 9_1, your app must detect at launch whether or not the current hardware meets the minimum requirements. If it doesn't, the app must display a message to the customer detailing the Direct3D requirements.


Does the ARM support this charting ?! As I don't use any Direct3D and all is pure C# code, so no fuzzy stuff just presenting charts..

[Lance]

Hi Michael,

The controls support ARM. I am currently running the Telerik Examples app on my Microsoft Surface (Windows RT, ARM Chipset) without issue.

I would check your build configuration and project capabilities in the manifest. You have the ability to target any or only one of the following target architectures: Any CPU, x64, x86, or ARM. This error message doesn't necessarily mean there is an issue with ARM, it means you haven't to declared a minimum D3D value (or any at all). 

You can find more information about that error here in the MSDN documentation.

Lancelot

[Jean]

Same for me, i added the RadControls chart component to my app and the update is not possible anymore for the same reason. I'm now looking for the option to enable in order to publish again, but more details from Telerik would be great (takes days to wait for the result of the submission...) regarding the good practice when using Charts.

Thanks

[Jean]

Hi,

Additionally, when i publish a Neutral package (so, ARM compatible), i cannot select the direct3D level in the publication website, page said that we must choose the "Submit application for all systems". If i do that, certification fail... Help -_-

[Georgi]

Hi Jean,

Thank you for your question.

As Lance mentioned, our components are pure .NET C# written and are built against AnyCPU. Hence, they are natively compliant with all platforms, including ARM. Additionally there are no Direct3D levels associated.

Please find attached a simple testing solution (you will need to update the references), that contains a C++ WinRT component plus a C# application that displays a RadPieChart in it. This demo application passes the ARM WACK verification (fails only for the default images).

Could you please modify the project so that I can observe the problem locally and try to isolate it cause?

Thanks in advance for your time. I am looking forward to your reply.


Kind regards,
Georgi
the Telerik team

[Jean]

Dear Georgi,

Yes indeed of course true. I didn't change anything and re-submit the version, and this time Microsoft don't raize the D3D issue...

Look like a problem on the Microsoft test process side.

Thanks for the explanations !