Photo Album NativeScript doesn't run via LiveSync on phone

4 posts, 0 answers
  1. Sean
    Sean avatar
    19 posts
    Member since:
    Jul 2012

    Posted 15 Sep 2016 Link to this post


    I am reviewing Telerik Platform for an upcoming project and decided to do a walk-through of the sample Photo Album application.  Things came to a standstill rather quickly when I hit step 3 and tried to deploy the app using the companion app.  


    I installed the Telerik Platform app, and then the NativeScript app on my HTC 10, running Android Marshmallow.  I built the app targeting Android + NativeScript in debug mode and then scanned the QR code using the Telerik Platform app.  The NativeScript "N" shows up in the phone's notification bar, however nothing else is displayed on the screen.


    The LiveSync NativeScript option appears in the notification shade with the message "Touch to get the latest changesfrom cloud", but when I select that option I get the following exception message in a popup:

    "java.lang.Exception: Cannot find your project in the cloud. Verify that you have built and synchronized your latest changes with the cloud."


    Any ideas on what could be going wrong?





  2. Sean
    Sean avatar
    19 posts
    Member since:
    Jul 2012

    Posted 19 Sep 2016 in reply to Sean Link to this post

    I would create a ticket for this issue, as I would like to proceed with evaluating Telerik Platform, however it does not appear in the list of products for which I can submit tickets.  

    Can someone from Telerik please respond to my post with how I can progress?

  3. Preslav
    Preslav avatar
    313 posts

    Posted 20 Sep 2016 Link to this post

    Hello Sean,

    Thank you for reporting this issue.

    We were able to reproduce it, but we are still investigating what causes it. We will do our best to isolate and fix the issue soon.

    In the meantime, you can use the following workaround:
    1. Close all applications on your Аndroid device.
    2. Open the NativeScript Developer App.
    3. Open the Telerik Platform Companion App.
    4. Scan the QR code to load your app.
    Let me know if this works for you.

    Telerik by Progress
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  4. Sean
    Sean avatar
    19 posts
    Member since:
    Jul 2012

    Posted 21 Sep 2016 in reply to Preslav Link to this post


    Thank you for your response.  Using the steps you outlined, I am able to bring up the nativeScriptApp and the sample photo album application on my device.  


    It seems that there might be a slight discrepancy between the code generated for the sample application and the steps outlined in the walk through, so I made sure to replace the contents of the views and .js files with the code specified in the sidebar and things worked as described.

    I'll continue evaluating the Telerik Platform and see if it will suit my needs.



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