PDFs will not open correctly in iOS

2 posts, 0 answers
  1. ric
    ric avatar
    22 posts
    Member since:
    Apr 2011

    Posted 29 Sep 2014 Link to this post

    as per title, PDFs generated using the PdfDocumentProvider emailed to an apple device will not open correctly. Often displaying blank pages. Has anyone else had similar issues?
  2. Svetoslav
    Svetoslav avatar
    55 posts

    Posted 02 Oct 2014 Link to this post

    Hello Ric,

    Thank you for contacting us.

    I suppose that the reason the text is not displayed correctly is that the fonts used in this documents are not embedded in it according to specification due to a Silverlight limitation. Most viewers seem to resolve the fonts from the OS, but if they are missing on the Apple device you might experience the mentioned behavior. In order to solve this issue, the fonts should be embedded in the document for example by generating the PDFs with the WPF version of RadRichTextBox in a service.

    I hope this helps. Don't hesitate to contact us if you have any other questions.
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