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Nuget Server Seems to Be Down

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Adam Hill
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Adam Hill asked on 17 Feb 2020, 05:21 PM

https://nuget.telerik.com/nuget/ seems to be down

Navigating to the URL prompts for credentials, but the page does not return a list of packages.

This is causing IDE Nuget upgrades to fail for projects that include Telerik.

"Attempting to gather dependency information for multiple packages with respect to project 'PaycorEmployee.iOS', targeting 'Xamarin.iOS,Version=v1.0'
Unable to load the service index for source https://nuget.telerik.com/nuget."

This seems to have been going on since Friday Feb 14th. Also verified on a mobile device using the cellular network.

Thanks.

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Lance | Manager Technical Support
Telerik team
answered on 17 Feb 2020, 05:57 PM

Hello Adam,

I have checked the uptime history on the status page (see here for yourself http://status.telerik.com/) and am unable to poinpoint any downtime for the server in the past 90 days. I am able to connect myself with a quick check via Visual Studio.

Using the URL itself will not list the packages, the expected result is this:

<service xmlns:atom="http://www.w3.org/2005/Atom" xmlns:app="http://www.w3.org/2007/app" xmlns="http://www.w3.org/2007/app" xml:base="https://nuget.telerik.com/nuget/">
  <workspace>
    <atom:title>Default</atom:title>
       <collection href="Packages">
         <atom:title>Packages</atom:title>
       </collection>
  </workspace>
</service>

On your dev machine, double check that you're using HTTPS and there is no proxy. I have seen issues with Visual Studio for Mac in this regard before. In these cases, the fix was to just delete the Package source and re-add it.

Note:

If you're on windows, also delete the cached credential in the Windows Credentials manager. If you're not familiar with the Crednetial Manager, see the steps here https://docs.telerik.com/devtools/xamarin/installation-and-deployment/telerik-nuget-server?#troubleshooting

Regards,
Lance | Team Lead - US DevTools Support
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Lance | Manager Technical Support
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