Not able to lauch documentation of Q2 2009 SP1

2 posts, 1 answers
  1. Frédéric
    Frédéric avatar
    22 posts
    Member since:
    Dec 2008

    Posted 14 Aug 2009 Link to this post


    I am not able to launch documentation of Q2 2009 SP1. Error message:

    "Microsoft document explorer can not be shown because the specified help collection
    mshelp://" is invalid.

  2. Answer
    Boyan avatar
    758 posts

    Posted 14 Aug 2009 Link to this post

    Hello Frédéric,

    This usually happens when you have installed previous version of our controls and not uninstalled it before installing the new ones.
    Try this. Go to Documentation folder in the folder where you have installed our controls. Then run UnRegisterHelp.bat  and after it finishes run  RegisterHelp.bat.  This should work.

    Best wishes,
    the Telerik team

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