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answered on 28 Mar 2013, 01:02 PM
Hi Carsten
I've checked the database and verified that we have received data in the period since January. It also shows this data as "internal" data, which means that you have either created a Product Filter to filter out specific versions or IPs from your data or you have set the TestMode flag on the settings object when instantiating the monitor within your codebase. Both of these will result in the received data (which is matched by the product filter or have the testmode flag set) will be marked as internal data and will be hidden from the standard view. This is by design to allow you to single out specific data that should not interfer with actual usage data.
I've just peeked into your raw data stream and from the first data I saw it seems like you have set the TestMode flag.
We had an issue which was resolved in January with incorrect handling of this TestMode flag so that seems to coincide with what you are seeing. Can you confirm that the application you have running "in the wild" are setting the TestMode flag?
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Soren
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answered on 28 Mar 2013, 01:02 PM
You are absolutely right. In two of our projects the TestMode flag was set to True :-(
And as you mention this worked until January. Is it possible for you to change the status of the data, so that we can see it?
Carsten
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answered on 28 Mar 2013, 01:02 PM
Hi Carsten
I'll take a look at what can be done to revert the existing data as well as fixing things going forward. I'll get back to you as soon as possible.
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S?ren
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answered on 28 Mar 2013, 01:02 PM
Hi Carsten, I've restored data up until today but since you are still adding "testmode" data it is a manual process to restore the data and it is going to be a few weeks until I can push a dedicated fix. I hope you can get by with your current data. Feel free to update this support issue if you want me to rerun the data again at some point before we can deploy an actual fix
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Soren
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answered on 28 Mar 2013, 01:02 PM
Thanks for the effort.
We have just release a new version of one of the two products setting the TestMode, so that should be fixed now. We will consider making a patch for the other product, but fortunately/unfortunately we do not have any error report other than this to fix :-)
Carsten