New Platform + Licensed Users

3 posts, 0 answers
  1. Drew
    Drew avatar
    3 posts
    Member since:
    Jan 2014

    Posted 27 Jan 2014 Link to this post


    I just started a new account with 2x licensed users (of which I am not one) and they have both created an account.
    However their account does not show this link to our business account, or that they have any licenses (both say they are still on trial accounts)

    Also one of our users has a month left in his Icenium account, but can no longer export code? And also lost all code that was entered today - it wasn't saved automatically.

    These issues seem related to the server move, is the move still in progress or am I doing something wrong?



  2. Steve
    Steve avatar
    10941 posts

    Posted 28 Jan 2014 Link to this post

    Hi Drew,

    You have an AppBuilder Professional license with 2 seats that is part of your account. With the new changes introduced with the new Telerik Platform product, in order for the users that are added to these seats to be part of this license, you should login and invite them as members. More information on this procedure is available in the following articles:
    This workflow might not be the most intuitive one and it is in our plans to improve this functionality.

    On a side note, you not being one of the licensed seats is not true, you would always take one seat and be the administrator for the purchased license. So basically what happened is that both of your devs have started an AppBuilder Starter license with us (which is 30 day trial), until you add them as members. As you have two seats only, you would have to give this account to one of your devs in order for them to be able to collaborate and use AppBuilder, otherwise you would have to purchase another seat.

    About the missing code - no migration has been done yesterday, all migration took place during the weekend. With that in mind, have your developers restarted the AppBuilder IDEs since? The old IDE Graphite would not be able to work with the new platform and needs to be updated to AppBuilder.

    In general it is best practice to always commit and push project changes to a git repository of your own, so you have a backup of your work (as our license does not cover backup of deleted code, rollback and revert actions).

    Do let us know if further help is needed.


    Explore the entire Telerik portfolio by downloading Telerik DevCraft Ultimate.

  3. Drew
    Drew avatar
    3 posts
    Member since:
    Jan 2014

    Posted 28 Jan 2014 in reply to Steve Link to this post


    It looks like the key thing I was missing is that this configuration is done inside the Telerik Platform part of the site, rather than the Telerik Site, as I was attempting to manage my licenses through - products and subscriptions
Back to Top