Multiple users - Fiddler Everywhere capturing traffic but only Fiddler netwarks calls. macOS

[Jason]

Im supporting multiple users who are all reporting that something has changed recently and while they can capture network traffic in Google Chrome and Microsoft Outlook they only get network calls from Fiddler. Tested with VPN and endpoint protection enabled/disabled. Logs captured, screen recordings available if needed.

Environment - Fiddler is deployed using Jamf with extension and proxy.

MacOS - Multiple versions 14.7.X and 15.X

Logs have multiple entries like this

error 09:22:08.150612+0000 com.progress-telerik.fiddler.fiddler-extension (3348778651): No interface found for (edited IP removed), not re-setting the interface

error 09:22:08.242428+0000 com.progress-telerik.fiddler.fiddler-extension (1259812390): No interface found for (edited IP removed), not re-setting the interface

[Nick Iliev]

Hello Jason,

 

Could you please send us the Fiddler Everywhere application logs? You can access these logs through the option Help > Open Application Logs Folder or manually via the paths described here: https://docs.telerik.com/fiddler-everywhere/knowledge-base/accessing-fiddler-logs#accessing-the-logs-manually. 

 

Additionally, please provide a screencast that demonstrates the issue, along with any other logs or information that could assist us in identifying and reproducing the problem. If possible, elaborate on how you deploy Fiddler and its network extension through JAMF. Also, let us know whether your users are consistently using the network capturing mode or a different capturing mode.

 

Important note: This is a public thread, so consider opening a private thread through the Telerik Support Center. You can use this thread to share all the requested logs and additional information directly with our team.

 

 

Regards,
Nick Iliev
Progress Telerik