We are deeply sorry for your poor experience. In order to track this issue can you please send us the Icenium Graphite log files to support[at]icenium.com You can find the logs here:
Please note when a new version of Graphite is released it is highly recommended that you upgrade it in order to avoid similar problems.-sdobrev
Share feedback and vote for features on our Feedback Portal.
Want some Kendo UI online training - head over to Pluralsight.