License Error and Deploy to Production

2 posts, 0 answers
  1. cjspsx
    cjspsx avatar
    2 posts
    Member since:
    Mar 2008

    Posted 26 Mar 2008 Link to this post

    I inherited an ASP.NET application from a former developer who is now gone.  He had purchased a license but had not promoted the application to production.  Now that we are ready to move to production we get the error:

    ".a.d.tabstrip 3.2.2. You have not provided a valid license key or company, or you are trying to access the control by domain name, IP, or server name. Please, use http://localhost instead or obtain a 30-day trial key "

    What is the best way of fixing this error?  We do not have the specific license information as far as we know.  We have  a licensefile.xml file with the application and libraries but cannot configure these properly on the server.  Any suggestions?

  2. Paul
    Paul avatar
    4281 posts

    Posted 31 Mar 2008 Link to this post

    Hello cjspsx,

    It is obvious that your IDE still references the trial versions of the controls' assemblies. Since you have purchased the controls, you don't have to worry about any license keys anymore. You simply have to download the developer versions of the controls.

    The licenses come with special builds which work without keys and allow you to safely access web-applications that use telerik products without fearing that you will have licensing problems.

    To make use of your Developer License of r.a.d.controls please follow the instructions below:
    1. Log into your account.
    2. Go to section My licenses --> My Purchases.
    3. Locate the control that you need to upgrade, i.e. r.a.d.controls suite.
    4. Click on the "Downloads" link next to the respective version and download the ZIP file (see the attached screenshot for details).
    5. Once the download completes, unzip the files at a convenient location.
    6. If the upgrade is major (i.e. from v2.x to v3.x), please check the HELP manual of the new version for backward compatibilities as some new versions are not backwards compatible with the older ones.
    7. Backup your application.
    8. From the newly downloaded ZIP files, copy the new DLL (located in the bin folder) to your web-application's bin folder. Replace the old dll.
    9. Copy the RadControls (along with its subfolders) folder to the root of your web-application. Replace all files and folders when asked.
    10. If using VS.NET, update the control's reference in your project to point to the new DLL and recompile.
    11. If you have added the control in GAC, remove it by running a gacUtil to remove the old copy and then add the new one.
    12. Run the project.
    13. If you still get the older version then do the following (not related to telerik controls):
      • Sometimes the .NET Framework wrongly caches the r.a.d.controls' DLLs and therefore the update may seem to have failed. Try the following to ensure that this has been the exact problem and eliminate it:
        1. Terminate the aspnet_wp.exe process (from the Windows Task Manager)
        2. Open a Windows Explorer and navigate to
          C:\Windows(WINNT)\Microsoft.NET\Framework\vYOUR_VERSION\Temporary ASP.NET Files
        3. Delete all the folders with names, corresponding to your telerik projects, containing RadEditor, RadTreeView, etc.
      • Delete your Visual Studio web project caches as well - they should be located at C:\Documents and Settings\<YOUR USER>\VSWebCache.
      • Delete your browser cache: Tools -> Internet Options -> Delete Files....
    the Telerik team

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