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[Solved] latest internal build - install issue

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answered on 04 Sep 2013, 12:52 PM

Hi Brian,

I am sorry that you are experiencing issues using JustTrace. We are currently working on it.

As a possible workaround I would suggest you to do these steps:

1. Uninstall completely JustTrace

2. Go to the extensions folder for Visual Studio ( default location for Visual Studio 2012: C:\Program Files (x86)\Microsoft Visual Studio 11.0\Common7\IDE\Extensions or C:\Program Files\Microsoft Visual Studio 11.0\Common7\IDE\Extensions ) or the same possible paths for Visual Studio 2010

3. For Visual Studio 2012: Find the folder(s) that have Telerik,JustTrace DLL-s in them and delete them (the name of the folder(s) should follow pattern like this "4uus3xan.ur4") For Visual Studio 2010: Go to Telerik folder, than delete the folder of JustTrace

4. Install JustTrace again

Please, let me know if it fixes the issue.

I hope this helps

Kind Regards,

Tsvetomir
Telerik

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answered on 04 Sep 2013, 02:17 PM

Hi Brain,

I am sorry that I've misunderstood you.

Both scenarios you've described should be fine. If you want to directly install 2013.3.828.0 you can do the following:

Go to www.telerik.com and log in with your Telerik account
Go to "Products & Subscriptions" tab
Go to "Latest Internal Builds" tab
Select "JustTrace" from the drop-down
The available download links to the internal builds will appear.

Hope this helps.

Kind Regards,
Tsvetomir
Telerik

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answered on 05 Sep 2013, 07:06 AM

Hello brian,

Please open a support ticket for this incident. To resolve the issue more quickly, we need some more information. Specifically, we need logs from Visual Studio startup and installation. I'll give you instructions assuming you are using Visual Studio 2012, please adjust the folder paths as necessary if you are using 2010 or 2013.

First, as per instructions from my colleague, Tsvetomir, download the latest build of JustTrace (2013.3.828.0) and store it in a convenient location. You do not need older versions, because all our public builds are cumulative updates.

Now, start elevated command prompt. In Start Menu (Win 7) or Start Screen (Win 8), type CMD, right click and choose "Run as Administrator". In the command prompt, manually start the installation. Invoke this command:

msiexec /i <full path to where you downloaded justtrace>\JustTrace_2013.3.828.0_Dev.msi /lv*x c:\justtraceinstall.log

Note that you need to give the full path to the downloaded msi file. For example, if you download it to your desktop, the path should resemble something like "c:\users\brian\desktop\JustTrace_2013.3.828.0_Dev.msi".

After installation completes, send us the log file which was created as c:\justtraceinstall.log.

Then, we need the Visual Studio startup log.
To get it, start Visual Studio as usual. Wait until it loads fully. Open Windows Explorer, and in the address bar navigate to %appdata%\Microsoft\VisualStudio\11.0 . From there, we need two files: ActivityLog.xml and ActivityLog.xsl.

Finally, we need the logs from installing our extension. Again, go to Windows Explorer, and navigate to %temp%. Note, if the path ends in a number (similar to C:\users\brian\AppData\Local\Temp\1, then go one level up. Now, search for files named vsix*.log. Send all of them to me.

This way, we will have much better understanding of the processes on your machine and can fix the underlying issue.

Regards,

Todor
Telerik

Share what you think about JustTrace & JustMock with us, so we can become even better! You can use the built-in feedback tool inside JustTrace, our forums, or our JustTrace or JustMock portals.