We are not sure where to post. We want to send this message to forum admins. We have started using telerik recently and we are developing a very huge application based on telerik asp.net mvc controls. As we are new to telerik, we had so many doubts and posted on forum and used to get very prompt reply, apart from the time zone delays. But recently, we are not sure why, but we are not getting reply until 4 to 5 days. We are not sure what changed recently. At times we will be having close time lines and we end up going for a non telerik solutions. But we love to use to telerik solutions. Will it be faster if we put a support ticket instead of posting on forums?
One of the reason we were happy with telerik is for your prompt reply and support. We are not trying to complain but just want to find same page to better use all the solutions that telerik is offering.