Installer Problems

2 posts, 0 answers
  1. Ticket Solutions Account
    Ticket Solutions Account avatar
    15 posts
    Member since:
    Nov 2007

    Posted 28 Aug 2011 Link to this post


    When installing the controls i get an error looking for an installation package. RadControls_for_Silverlight_4_2011_1_0419_Dev.msi. This is for the latest installer 2011 Q2.

    Any ideas as to how to solve this problem?

    Kind Regards,
  2. Chavdar Dimitrov
    Chavdar Dimitrov avatar
    104 posts

    Posted 29 Aug 2011 Link to this post

    Hello Andrew,

    Thank you for writing.

    This is a possible scenario because the new installation tries to remove the Visual Studio extensions of the previous version. If the old installation is corrupted and the new installer could not find the old installer file automatically, you are prompted to locate it.

    There are two solutions for this issue:
    1. You can uninstall the previous version manually and then install the new version.
    2. You can download the previous version from our website and locate it when the new installer requests it.
    I hope this will help.
    Best regards,
    the Telerik team

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