Install Internal Release JustCode on Windows 10

[Paul]

I've tried installing the latest internal release JustCode_2015.3.817.1_Dev.msi on Windows 10 and the installer crashes.  I've tried msiexec logging and it only got as far as creating an empty log file.

Anyone having this issue?

 

[Steliyan]

Hello Paul,

Thank you for contacting us.

Can you give us more information (or send a screenshot, if possible), when the installer crashes?

As of the installation log, try using this command to run the MSI installer with logging:
msiexec /i JustCode_2015.3.817.1_Dev.msi /L*V justcode_install.log

Looking forward to your response.

Regards,
Steliyan
Telerik

[Paul]

Hi Steliyan,

I ran the command line like you said.  Here is the log:

=== Verbose logging started: 24/08/2015  18:26:47  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (4C:FC) [18:26:47:514]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (4C:FC) [18:26:47:514]: Font created.  Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg

MSI (c) (4C:84) [18:26:47:540]: Resetting cached policy values
MSI (c) (4C:84) [18:26:47:540]: Machine policy value 'Debug' is 0
MSI (c) (4C:84) [18:26:47:540]: ******* RunEngine:
           ******* Product: JustCode_2015.3.817.1_Dev.msi
           ******* Action:
           ******* CommandLine: **********
MSI (c) (4C:84) [18:26:47:547]: Machine policy value 'DisableUserInstalls' is 0​

 Note I am running as an administrator.  I have attached a screenshot.

Regards

 

Paul

 

[Steliyan]

Hi Paul,

Thanks for your feedback.

For some reason, Windows Installer seems broken on your system. Do you experience issues with other MSI installers?

Try running the following commands in command prompt as administrator and re-run the installation process, to see if it fixes your problem:

msiexec /unregister
msiexec /regserver

Looking forward to your response.

Regards,
Steliyan
Telerik

[Paul]

Hi Steliyan,

That didn't seem to make a difference unfortunately. 

The first time I tried I noticed there were 2 suspended msiexec processes.  I am unsure if they were running before I tried the commands you suggested running as administrator.

I rebooted and it seem to update windows.  When I tried the commands again, nothing happended.  When I tried to run the JustTrace setup - again nothing happened.  There was no UI for it and I didn't get a crash message which sometimes happens with that installer.  I tried the installer again and I got the crash message.

On another note, I got a message to update my CCleaner application by Piriform.  I downloaded the setup (from here http://filehippo.com/download_ccleaner/download/946bb16ff8ce0569a852f4929a4b0e80/) and it ran fine.

I had a thought I was running from the Downloads folder so I copied it to another drive. 

There is a compatibility checker in Windows 10 (never seen this before) which I ran - it tests the program.  I've attached screenshot of the result.  I will look at other things.

 

 

[Paul]

Hi Steliyan, 

I've got 2 process monitor logs of msiexec.exe if they are of any use.  Can I send them to you?

Regards,

Paul

 

[Paul]

Hi Steliyan,

Some spamming going on here.

I tried a msiexec /? and it just crashed by running that so there is no issues with the JustCode msi - it is the installer itself.

I've attached a pic of this if you are curious.  It does show the about box and version.  I'll post on Microsoft Connect.

Regards

Paul

[Paul]

Hi Steliyan, 

I noticed that msiexec.exe was running from the system32 folder.  I was suspicious if there was a 64 bit version and there is in syswow64 (or which ever way round it is!)

So I tried the following command line:

msiexec.exe /i E:\Telerik\JustCode_2015.3.827.2_Dev.msi

And it works!!!!!!!

I logged this on Microsoft answers if you wish to follow:

http://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/windows-10-msiexec-system32-crashing/2b7c72c6-e1c5-44e3-8e44-0009e5ade987?tm=1440700553538

Many thanks for looking,

Paul

 

 

[Paul]

Sorry - I didn't make it too clear I ran directly from syswow64 folder:

C:\Windows\SysWOW64>msiexec.exe /i E:\Telerik\JustCode_2015.3.827.2_Dev.msi

Ensure that your in the C:\Windows\SysWOW64 folder or run:

C:\Windows\SysWOW64​\msiexec.exe /i E:\Telerik\JustCode_2015.3.827.2_Dev.msi

Cheers

Paul

 

 

 

 

[Steliyan]

Hello Paul,

Thank you for your cooperation.

Please let us know if you experience any other issues.

Regards,
Steliyan
Telerik