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[Solved] IE 8 error with 2009.3.1320 beta

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answered on 18 Feb 2010, 12:58 PM

Hello King,

This seems a serious issue, yet we do not reproduce it locally. Something is crashing the browser - can you please try browsing the demos with disabled extensions (Start > Run... > iexplore.exe -extoff). Also, does it happen in both the 32 and 64 bit versions? If this doesn't help to get to the issue, please try switching the CSS and JavaScript files off, one by one - it could be that some line is crashing the browser.

Please let me know how it goes.

Best wishes,
Alex Gyoshev
the Telerik team

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answered on 18 Feb 2010, 06:56 PM

Alex,

Your solution of turning off the extensions in IE 8 worked, but I'm not sure if that helps me at the moment. My customers won't know to turn off their extensions in their browsers.

I've made another screencast of this to show that it works. http://www.screencast.com/t/N2U1ZjlkMD

Also, I can only test this on a 32-bit machine.

Let me know if there is something else that can be done to make this work without the user disabling the IE extensions. I do realize that this is still beta.

I hope these videos help. Again, let me know if you don't want me to make these videos.

Thanks,

King Wilder

answered on 19 Feb 2010, 08:21 AM

Hello King,

Thank you for the videos - they both help us to track the problem.

Of course, telling all of your users to disable their extensions isn't an option - this was just a mean to determine the problem. I think that one of your extensions is causing the crash - and we should check which one it is. This can be done by disabling the extensions one by one from the Add-on manager:

open your IE with extensions turned on
disable one extension from the add-on manager (Tools > Manage Add-ons)
browse the demos
if your browser crashes, repeat from step 1 by choosing a different add-on in step 2

This way, you'll figure out which extension is causing the crash. The process will be faster if you start with the more exotic add-ons first (I noticed a McAfee scan and S3Fox in the first video).
Sincerely yours,
Alex Gyoshev
the Telerik team

answered on 22 Feb 2010, 08:57 AM

Hello King,

Great - we're making progress. I installed the SiteAdvisor locally and I managed to reproduce a similar issue - the browser does not crash, yet it doesn't manage to render the page (which is equally annoying). The good news is that I reproduce the problem only when the site is running through Cassini (i.e. the Visual Studio ASP.NET server) - that is, when I start the application through Visual Studio on localhost:<some port>. When I tried browsing the online demos, they worked just fine. Could you confirm that this is the case on your side, too?

If I am correct, you can safely disable the extension while you are developing the website - and once it goes live, the problem will perish.

All the best,
Alex Gyoshev
the Telerik team