Icenium Graphite will not use the correct Google Account Login ;(

5 posts, 0 answers
  1. Ryan
    Ryan avatar
    43 posts
    Member since:
    Mar 2012

    Posted 12 Jul 2013 Link to this post

    I've recently setup a new VM for development and everything was going fine until I installed and launched Icenium Graphite for the first time.  I've got 3 different google accounts, but I can't get Graphite to login with the correct one ( which is the one that my paid icenium license is tied to.  

    I've logged both IE10 and Chrome out of every google account but something somewhere is causing Graphite to continually choose the wrong account, one that is associated with a trial version of icenium, everytime I launch it and choose the google account login option.

    I'm dead in the water clue how to fix this and I can't get to my projects.  Please advise ASAP

    UPDATE: Icenium Mist will use the correct login but Graphite appears to still be using the wrong one...either that or it's using the correct google account and my subscription information isn't being picked up by Graphite
  2. David Silveria
    David Silveria avatar
    234 posts
    Member since:
    May 2006

    Posted 13 Jul 2013 Link to this post

    The email you use to login with is shown in the graphite logs, check whether it is the one you want. 
  3. Ryan
    Ryan avatar
    43 posts
    Member since:
    Mar 2012

    Posted 13 Jul 2013 Link to this post

    it's definitely not....and I still can't change it :(  I just gave up and built a separate VM, and made damn sure I didn't login to any google accounts in any browser or any other product BEFORE I installed Graphite and logged into it with the correct google account

    weird...just weird
  4. Steve
    Steve avatar
    10941 posts

    Posted 15 Jul 2013 Link to this post

    Hello Ryan,

    Please try the following steps:

    • Close Graphite (make sure Icenium.Graphite.exe is not present in the process list)
    • Navigate to %LocalAppData%\Telerik\BlackDragon and delete IceCookie.bin
    • Start Graphite
    Try those and if the problem persists, we would be expecting the following logs:

    • zip and attach %LOCALAPPDATA%\Telerik\BlackDragon\Logs folder
    • logs from FiddlerCap (with the Decrypt HTTPS Traffic option enabled). Start it before launching Graphite and save the HTTP requests Graphite performs to disk. Zip and send those our way.

    Looking forward to your reply.


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  5. Jose
    Jose avatar
    1 posts
    Member since:
    Aug 2008

    Posted 13 Aug 2013 Link to this post

    Nice! I was having the same issue but with Telerik accounts. This solution works like a charm.
    Thanks Steve!!
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