Icenium graphite has stopped working

[Tushar]

Error Message : "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

when i try to open a project this error comes.
I am able to login and view my project list but when i double click a project(open a project) it crashes.

[Steve]

Hello Tushar,

Please try the suggestion from the following forum thread and if the issue persists, provide us with the requested logs.

Regards,
Steve
the Telerik team

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[Boris]

No connection with the cloud. Can't commit new code, and can't download the binaries on the device either...
Pretty bad just before you buy it...

~ Boris

[Steve]

Hello Boris,

We understand your frustration but just saying something does not work, does not really help us in identifying the problem. Please follow the instructions from the referenced forum thread and if the suggestions there do not help, provide us with the logs from Graphite and Fiddler.

Greetings,
Steve
the Telerik team

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[Boris]

Well, let's try with some details the:

This is what Mist says:
2013/5/13 22:9:49 Server error: : https://app.icenium.com/api/filesystem/FileTransfer-PhoneGap/FileTransfer-PhoneGap/index.html?validatorTypeName= : An error has occurred.

and Graphite always says Connection Interrupted...

The result is changes are not saved...most of the time...
Looks like the cloud is not there at all...

~ Boris

[Boris]

It is actually impossible at this point to use the app.
Graphite shows the disconnected icon 90% of the time..

Please advice!

~ Boris

[Steve]

Hi Boris,

Thanks for the additional information, however we would still need the logs (both Graphite and Fiddler) we have requested, please refer to the following forum post.

Also as you say you're disconnected most of the time, can you try running a ping to app.icenium.com with 2000 bytes of data i.e. run command prompt as Administrator and type "ping app.icenium.com -l 2000 -t" without the quotes and let it run for several minutes. Then check whether you have any packets lost and what is the %.

Regards,
Steve
the Telerik team

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[Boris]

Steve,

Will follow your advice...
Thanks!

~ Boris

[Steve]

Hi guys,

We have just pushed a hot fix update to Icenium that has this bug fixed. Please install the new version and check if everything is working as expected on your end.

Thank you for your cooperation and patience in identifying and fixing this nasty problem.

Regards,
Steve
Telerik

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[myTeamWorks]

We also have this problem. It was running more or less ok until ~the beginning of the week. Now my Icenium is crashing at least 1-2  times per day.

As it will become paying, I hope this problem will be fixed soon.