ICE Graphite can not working. Help me please

2 posts, 0 answers
  1. Tien
    Tien avatar
    2 posts
    Member since:
    Mar 2013

    Posted 25 Mar 2013 Link to this post

    Affter install ICE Graphite,
    It starts the Graphite Application but does not load the Log In Providers and we cannot proceed further. Our project is in standstill, please help us to resolve this issue.
    Thanks before.
  2. Steve
    Steve avatar
    10941 posts

    Posted 26 Mar 2013 Link to this post

    Hello Tien,

    We're going to need some more information in order to diagnose the problem. Could you please run FiddlerCap (with the Decrypt HTTPS Traffic option enabled) before launching Graphite? This is a tool that will intercept the HTTP requests Graphite performs and give you the option to save them to disk. We will need the FiddlerCap capture and the Graphite logs located in %LocalAppData%\Telerik\BlackDragon\Logs. You can upload the logs at some free file hosting provider and give us the link or send them at our email support at icenium dot com.

    On a side note, did you try the following:
    1. Launch Graphite
    2. Open Task Manager, locate Icenium.Graphite.exe in the Processes tab, right-click and choose Open File Location
    3. Uninstall Graphite from Control Panel > Programs and Features > Add/Remove Programs.
    4. Delete the folder opened in Step 2.
    5. Install Graphite again.

    We apologize for any inconveniences caused and thank you for your understanding and cooperation.

    All the best,
    the Telerik team

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