How and where do you report bugs in Telerik products?

4 posts, 0 answers
  1. Deepak Vasudevan
    Deepak Vasudevan avatar
    82 posts
    Member since:
    May 2010

    Posted 21 Feb 2012 Link to this post

    Dear Telerik Team,

    Let me where you report a bug in Telerik products? When I go to http://www.telerik.com/account/support-tickets/contact-support-team.aspx it says me to choose a product. I don't have one directly linked to my account.

    I don't think I can report a bug with substantially confidential info on the public forum right?
  2. Iva
    Admin
    Iva avatar
    32 posts

    Posted 27 Feb 2012 Link to this post

    Hello Deepak,

     We are really sorry for the late reply. Our support tickets are confidential (http://www.telerik.com/account/support-tickets/available-support-list.aspx) but as you cannot use them, you can submit a general feedback here: http://www.telerik.com/account/support-tickets/general-feedback.aspx . It is only between you and us, too. I hope that would help!


    Greetings,

    Iva
    the Telerik team

    Explore the entire Telerik portfolio by downloading the Ultimate Collection trial package. Get it now >>

  3. Deepak Vasudevan
    Deepak Vasudevan avatar
    82 posts
    Member since:
    May 2010

    Posted 29 Feb 2012 Link to this post

    But wouldn't general feedback cause the bug reports to be lost in the ocean of messages you may be receiving per minute? Basically the bug report I may submit on a specific issue with RadCombo may be like a needle in the haystack if the submitting page is a general feedback page. Any solutions?
  4. Prakash
    Prakash avatar
    1 posts
    Member since:
    May 2014

    Posted 12 Jun 2016 Link to this post

    After upgraded the Kendo new version, the detail template is shown the same information for each parent.

    If we select and click detail then it shows the correct information but we don't select and click detail then showing the wrong information.

    Please refer this example

    http://jsbin.com/IGepOKE/1/edit?html,js,output

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