I see that you've created a duplicate support ticket.
I'll mark this thread as closed so that the support team can work with you in one thread. This will prevent miscommunication and potential delays. Additionally, Support Tickets carry a guaranteed response, while forum threads do not.
If you want to come back to this forum thread to share the result with the community, you may do so after the case is closed.
Thank you for your understanding!
Lance | Tech Support Engineer, Sr.
Telerik by Progress
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