[Solved] General Everlive strangeness

[Kelly]

Hello,

Could you explain the announcement that appeared on the Everlive site this morning (Jan 23)? It says "All licensed features are temporarily available." The details mention a planned maintenance window for a period of 5 days.  Does this mean we can expect flakiness for 5 days?

When trying to register new users, I am getting "Server code timed out" errors.  When maneuvering in the Everlive website data browser, I'm getting "Operation timed out" errors.  When registering a new user succeeds, the verification email link points to https://everlive.com..., which results in an invalid certificate error in the browser (Error code: ssl_error_bad_cert_domain).  Changing the link to https://www.everlive.com fails with this: "There was an error with the verification. Possible reason: expired confirmation email".

Are these things related to the maintenance, or am I just having an extremely bad day?

Also: I haven't committed to an Everlive purchase yet, and am doing testing and evaluation using the standard "Developer" subscription. For future reference, are there any differences in the level of service for the "Startup" and "Business" subscription levels?  For example, are API requests prioritized for higher level subscriptions, or do they run on separate higher-availablility servers, that sort of thing? I love Everlive, but I could use some reassurance about now.

Thank you,

Kelly

[Kelly]

I'm still getting invalid certificate errors when clicking the link from the email that is sent for new user verification. See attached.  However, changing the link to www.everlive... works.  I don't see a way for an individual user to change the VerifyAccountUrl placeholder in my VerifyAccountEmail template.

[Anton Dobrev]

Hello Kelly,

Thank you for evaluating Everlive, and please excuse us for any inconvenience the maintenance has caused. We have verified all issues that you have raised, and we have ensured that everything is running smoothly now. This change was the result of a major transition that you will be learning more in the upcoming days. Note that we have ensured that the actual API server requests didn't experience any downtime during this transition. It was simply small faults in the Backend Portal UI that were the result of the transition.

There are a couple of important announcements and changes that I want you to be aware of. We have renamed Everlive to Telerik Backend Services, which is now part of the newly introduced Telerik Platform.

You can now login into Telerik Backend Services (formerly Everlive) using the following link Telerik Platform and find your projects in the newly created My Workspace for you. We have transferred all projects that have been previously part of your Telerik Backend Services (formerly Everlive), Telerik AppBuilder (formerly Icenium) and Telerik Analytics (formerly Eqatec) into the new workspace.

As part of transition, we have introduced several new additions to the Backend Services that are testament to the amount of efforts and quality we put to our Backend Services. We have introduced Service Level Agreements with guaranteed up time (and a lot of new goodies you can read about here - What's new in Telerik Backend Services), and a dedicated Telerik Platform Status page where you can check if you experience any issues with our Cloud Services.

Please take my apologies for the caused inconvenience during the transition period, and please let me know if you need further assistance with the Backend Services or any of the other services powered by the Telerik Platform.

Regards,
Anton Dobrev,
The Telerik Team

[Kelly]

Thank you, Anton.  For a transition of this scale, I'm impressed that the disruption was so minimal.  The new Backend Services site is beautiful.  After uninstalling Icenium and installing AppBuilder, and uninstalling Ion on all of my test devices and reinstalling the AppBuilder replacement, I'm back to work and life is looking good.

Kelly