Feedback login issue - Unhandled Exception

2 posts, 0 answers
  1. Erik
    Erik avatar
    1 posts
    Member since:
    Sep 2012

    Posted 31 May 2016 Link to this post


    When logging into our feedback page, we get "An error occurred while processing your request". The 'feedbackportal-log.txt' file shows the following error:

    2016-05-31 13:00:40,587 [4] ERROR TeamPulse.FeedbackPortal.Global - TeamPulse.FeedbackPortal.Global - Unhandled Exception.  System.Web.HttpException (0x80004005): Resolve Issuer Key Failed. ---> System.ServiceModel.Web.WebFaultException`1[Telerik.Platform.Core.Web.HttpError]: Unauthorized (Fault Detail is equal to Telerik.Platform.Core.Web.HttpError).

       at Telerik.Security.Authentication.OAuthWrapHttpModule.AuthenticateRequest(HttpContext context, String rawToken, Boolean writeCookie)
       at Telerik.Security.Authentication.OAuthWrapHttpModule.HandleWebAppProfile(HttpContext context)
       at Telerik.Security.Authentication.OAuthWrapHttpModule.OnAuthenticateRequest(Object sender, EventArgs args)
       at TeamPulse.Infrastructure.Authentication.LocalOAuthWrapHttpModule.OnAuthenticateRequest(Object sender, EventArgs args)
       at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    This is happening for any user on any Feedback Portal project. We were successfully able to force SSL on the Teampulse page but having an issue with the FeedBack portal.


    Thank you!

  2. Oleg
    Oleg avatar
    37 posts

    Posted 03 Jun 2016 Link to this post

    Hello Erik,

    Would you please check that all configuration files that are mentioned in this article are updated to have the feedback portal's URL with https:// instead of http:// (please pay special attention to the <TeamPulse installation folder>\FeedbackPortal\App_Data\Telerik\Configuration\SecurityConfig.config file.

    Please make sure that you do not have a similar issue as described here.

    Finally, please make sure that your setup conforms to settings described in this article.

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