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Hi,
We have over-shot the feature timing limit on our account due to a change we made recently to our application. We have changed our application so that it should no longer breach the limit. If possible, please can you reset our account so that we can start collecting data again before our next period starts on 6 May.
Thanks,
Derek Campbell
Rider Levett Bucknall Victoria
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answered on 04 May 2012, 01:38 AM
Hi Derek,
It looks to me like your problem has been solved, but your support request was marked as unhandled. Is everything working as expected?
Best regards,
Eigil Rosager Poulsen
EQATEC Team
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answered on 04 May 2012, 01:38 AM
Hi Eigil,
Yes everything is working as expected thanks. Our first period expired and collection has picked up in the new period. Our app has been fixed to reduce the timings recorded.
Regards,
Derek Campbell
IT Group Manager
Rider Levett Bucknall