Failed to retrieve data from Telerik web service

10 posts, 0 answers
  1. Dean
    Dean avatar
    66 posts
    Member since:
    Aug 2011

    Posted 04 Dec 2014 Link to this post

    What's with Telerik Control Panel? I'm unable to open it since yesterday on two different machines getting "Failed to retrieve data from Telerik web service" error message:

    Application Version: 2014.3.1118.1
    Description: Failed to retrieve data from Telerik web service
    Details:
    Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceException: Failed to retrieve data from ProductVersionService. ---> System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for system.serviceModel/bindings: Could not load file or assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified. ---> System.IO.FileNotFoundException: Could not load file or assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
       at System.ServiceModel.Configuration.ConfigurationHelpers.UnsafeGetAssociatedSection(ContextInformation evalContext, String sectionPath)
       at System.ServiceModel.Configuration.ExtensionsSection.UnsafeLookupCollection(String collectionName, ContextInformation evaluationContext)
       at System.ServiceModel.Configuration.BindingsSection.UpdateBindingSections(ContextInformation evaluationContext)
       at System.ServiceModel.Configuration.BindingsSection.get_Properties()
       at System.Configuration.ConfigurationElement.Reset(ConfigurationElement parentElement)
       at System.Configuration.MgmtConfigurationRecord.CreateSection(Boolean inputIsTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader)
       at System.Configuration.BaseConfigurationRecord.CallCreateSection(Boolean inputIsTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader, String filename, Int32 line)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       --- End of inner exception stack trace ---
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
       at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.StartApplicationSession(String collectionCode, Guid machineGuid)
       at Telerik.CommonInstaller.Application.Services.SessionService.StartSession(String collectionCode)
       at Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
       at System.Windows.Application.<.ctor>b__1(Object unused)
       at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
       at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

  2. Ventsi
    Admin
    Ventsi avatar
    46 posts

    Posted 09 Dec 2014 Link to this post

    Hello Dean,

    Thank you for reaching us.

    We don't have any other reports of this error. Could you try to repair any corrupted components by executing a system file check. Please review in details the following resources:
    After the check is complete please do the following:
    1. Review the result of the check in the console
    2. Review the log of the check in C:\Windows\Logs\CBS\CBS.log for any corrupted Windows components
    3. Run the Telerik Control Panel and check if the issue still occurs

    Meanwhile, you can download the latest Telerik products and related resources through your Telerik account.

    Please let us know us know if this helps.

    Regards,
    Ventsi
    Telerik
     

    Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

     
  3. Andrew
    Andrew avatar
    176 posts
    Member since:
    Jun 2009

    Posted 16 Jan Link to this post

    I have also received this message. I can no longer run the Progress Control Panel.
  4. Jared
    Jared avatar
    1 posts
    Member since:
    Jul 2013

    Posted 16 Jan Link to this post

    I am also having issues.  I get this error.

     

  5. Denis
    Denis avatar
    1 posts
    Member since:
    Feb 2018

    Posted 16 Jan in reply to Ventsi Link to this post

    I also am receiving this error message when attempting to load the Progress Control Panel

     

  6. Gary Davis
    Gary Davis avatar
    77 posts
    Member since:
    Oct 2003

    Posted 16 Jan Link to this post

    I also am receiving this unexpected error.
  7. Peter Marchal
    Peter Marchal avatar
    1 posts
    Member since:
    Nov 2007

    Posted 17 Jan Link to this post

    I get the same error since yesterday.

    Can you please urgently check on this and confirm its working again.

    I would like to install the Q1 2019 ASAP

    Thank you very much

  8. Vesko
    Admin
    Vesko avatar
    139 posts

    Posted 17 Jan Link to this post

    Hello guys,

    We are sorry for not getting right from the first time. We have deprecated the old version of the Control Panel now. So, if you start it, you will receive the "Old Progress Control Panel Version" message dialog with a download button. Use that button to get the latest version and remove the old one.

    Please, have in mind that you have to remove the old version from your system manually (from Control Panel\Programs\Programs and Features). Otherwise, it (the old one) will be launched no matter what .exe is used (even the latest one).


    Regards,
    Vesko
    Progress Telerik
    Do you want to have your say when we set our development plans? Do you want to know when a feature you care about is added or when a bug fixed? Explore the Telerik Feedback Portal and vote to affect the priority of the items
  9. Gary Davis
    Gary Davis avatar
    77 posts
    Member since:
    Oct 2003

    Posted 17 Jan in reply to Vesko Link to this post

    I tried this morning and it worked. It did have me download the updated installer first. I did not have to manually uninstall the old version.

    I am now updated to 2019.1.115.

    Thanks.

  10. Gary Davis
    Gary Davis avatar
    77 posts
    Member since:
    Oct 2003

    Posted 17 Jan in reply to Gary Davis Link to this post

    Hmm, I was wrong. The old installer does need to be removed.
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