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Failed to retrieve data from Telerik web service

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Dean
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Dean asked on 05 Dec 2014, 02:51 AM
What's with Telerik Control Panel? I'm unable to open it since yesterday on two different machines getting "Failed to retrieve data from Telerik web service" error message:

Application Version: 2014.3.1118.1
Description: Failed to retrieve data from Telerik web service
Details:
Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceException: Failed to retrieve data from ProductVersionService. ---> System.Configuration.ConfigurationErrorsException: An error occurred creating the configuration section handler for system.serviceModel/bindings: Could not load file or assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified. ---> System.IO.FileNotFoundException: Could not load file or assembly 'System.ServiceModel.Internals, Version=4.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35' or one of its dependencies. The system cannot find the file specified.
   at System.ServiceModel.Configuration.ConfigurationHelpers.UnsafeGetAssociatedSection(ContextInformation evalContext, String sectionPath)
   at System.ServiceModel.Configuration.ExtensionsSection.UnsafeLookupCollection(String collectionName, ContextInformation evaluationContext)
   at System.ServiceModel.Configuration.BindingsSection.UpdateBindingSections(ContextInformation evaluationContext)
   at System.ServiceModel.Configuration.BindingsSection.get_Properties()
   at System.Configuration.ConfigurationElement.Reset(ConfigurationElement parentElement)
   at System.Configuration.MgmtConfigurationRecord.CreateSection(Boolean inputIsTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader)
   at System.Configuration.BaseConfigurationRecord.CallCreateSection(Boolean inputIsTrusted, FactoryRecord factoryRecord, SectionRecord sectionRecord, Object parentConfig, ConfigXmlReader reader, String filename, Int32 line)
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.RetryExecuteWebServiceCall(Action webServiceCall)
   at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
   --- End of inner exception stack trace ---
   at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.TryExecuteWebServiceCall(Action webServiceCall, Boolean isCritical)
   at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.GetExecuteWebServiceCallResult[T](Func`1 webServiceCall, Boolean isCritical)
   at Telerik.CommonInstaller.ProductVersionService.ProductVersionServiceWrapper.StartApplicationSession(String collectionCode, Guid machineGuid)
   at Telerik.CommonInstaller.Application.Services.SessionService.StartSession(String collectionCode)
   at Telerik.CommonInstaller.InstallerUIBase.ApplicationBase.OnStartup(StartupEventArgs e)
   at System.Windows.Application.<.ctor>b__1(Object unused)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

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Ventsi
Telerik team
answered on 09 Dec 2014, 04:06 PM
Hello Dean,

Thank you for reaching us.

We don't have any other reports of this error. Could you try to repair any corrupted components by executing a system file check. Please review in details the following resources:
After the check is complete please do the following:
  1. Review the result of the check in the console
  2. Review the log of the check in C:\Windows\Logs\CBS\CBS.log for any corrupted Windows components
  3. Run the Telerik Control Panel and check if the issue still occurs

Meanwhile, you can download the latest Telerik products and related resources through your Telerik account.

Please let us know us know if this helps.

Regards,
Ventsi
Telerik
 

Check out the Telerik Platform - the only platform that combines a rich set of UI tools with powerful cloud services to develop web, hybrid and native mobile apps.

 
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Andrew
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answered on 16 Jan 2019, 12:03 PM
I have also received this message. I can no longer run the Progress Control Panel.
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Jared
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answered on 16 Jan 2019, 05:25 PM

I am also having issues.  I get this error.

 

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Denis
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answered on 16 Jan 2019, 07:44 PM

I also am receiving this error message when attempting to load the Progress Control Panel

 

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Vesko
Telerik team
answered on 16 Jan 2019, 08:21 PM
Hi guys

Please, excuse us for the inconvenience. 

We have introduced a breaking change in out services which causes the problem. To work around it, you have to remove the old version of the Progress Control Panel and install the latest one. You can download it from your account page.


Regards,
Vesko
Progress Telerik
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Gary Davis
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answered on 16 Jan 2019, 08:58 PM
I also am receiving this unexpected error.
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Peter Marchal
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answered on 17 Jan 2019, 08:55 AM

I get the same error since yesterday.

Can you please urgently check on this and confirm its working again.

I would like to install the Q1 2019 ASAP

Thank you very much

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Vesko
Telerik team
answered on 17 Jan 2019, 12:50 PM
Hello guys,

We are sorry for not getting right from the first time. We have deprecated the old version of the Control Panel now. So, if you start it, you will receive the "Old Progress Control Panel Version" message dialog with a download button. Use that button to get the latest version and remove the old one.

Please, have in mind that you have to remove the old version from your system manually (from Control Panel\Programs\Programs and Features). Otherwise, it (the old one) will be launched no matter what .exe is used (even the latest one).


Regards,
Vesko
Progress Telerik
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Gary Davis
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answered on 17 Jan 2019, 02:05 PM

I tried this morning and it worked. It did have me download the updated installer first. I did not have to manually uninstall the old version.

I am now updated to 2019.1.115.

Thanks.

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Gary Davis
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answered on 17 Jan 2019, 02:14 PM
Hmm, I was wrong. The old installer does need to be removed.
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Let's talk about telerik (the good and the bad)
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Dean
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Ventsi
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Andrew
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Jared
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Denis
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Vesko
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Gary Davis
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Peter Marchal
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