Error Before Installing Telerik!

2 posts, 0 answers
  1. Baraa
    Baraa avatar
    1 posts
    Member since:
    Mar 2012

    Posted 07 Mar 2012 Link to this post

    Hi Guys,

    I'm actually having an error when I click on the installer to start installing Telerik.

    The error's screenshot is in the attachments.

  2. Chavdar Dimitrov
    Chavdar Dimitrov avatar
    104 posts

    Posted 09 Mar 2012 Link to this post

    Hello Baraa,

    Thank you for writing.

    After downloading and double-clicking the executable it performs two steps in order to run the web installer:
    1. Extracts the application content in a randomly generated temp folder;
    2. Starts the real application from this folder;
    It seems that it failed on the second step with an 'access denied' error, i.e. it wasn't able to start the extracted application.

    I would advise you to check your execute permissions for the %temp% folder.

    Another possible reason for the problem is not proper extraction of the content. After receiving the error you can open your %temp% directory and check the content of the most lately created folder (its name is random GUID). If it contains Telerik.CommonInstaller.UI.exe, you can try to start it manually.

    I hope this information is helpful. Let me know if I can be of further assistance.

    Best regards,
    the Telerik team
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