Hi ching ping,
First thank you for your trust in our products and services!
The Telerik forums are a community resource. Anyone can step in and help. We monitor the forums and are able to distinguish paying customers and trial users. We can respond as well, although the forums are not subject to the official 24-hour response time of support tickets.
With the subscription you also get priority support so that you can use the private ticketing system from your account. Use this page
for submitting support tickets, bug reports, feature requests, etc.
Please let us know if you need further info.
All the best,
the Telerik team
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