7 Answers, 1 is accepted
The request to enable end users to delete and edit their forum posts has been re-evaluated numerous times, and the final decision was to not to do so. The reasoning behind the decision is related to the fact that the forums are one of our main sources of feedback. Additionally, staff members monitor the forums and strive to answer all customer questions related to our products.
While we do understand that there are good reasons for letting people edit their posts, we want to have an accurate record of all of their feedback and be able to efficiently keep track of unanswered questions.
If you need to edit or delete some of your posts, you can contact us to assist you with that.
Please, excuse us for the caused inconvenience!
I've had numerous issues with this, where I may have posted something semi confidential or made a typo that makes my code either broken, post unclear, or discloses some information that is considered private.
In these cases, I need to make a quick edit.
Normally in cases where a company wants to prevent a malicious user from removing valuable information via edit, the company puts in edit review functionality and an edit cap. For instance, I edit my post, my post is temporarily unavailable with a message saying that it is awaiting moderation / review, once the moderator approves the edit, the edit goes live, otherwise it is rolled back to its original state. If a user tries to edit 5 or more posts in 15 minutes, they are locked from editing until their current 5 have been approved. If a user has 5 or so edits rejected, they lose editing privileges or could be banned based on type of edit (is it malicious, etc). The other approach is a karma approach, where members earn karma for normal/good board behavior and after 15 or 50 karma points, they can edit their own posts.
I understand you not wanting to lose valuable forum information, but there has to be some middle ground. There's no good way to contact a forum administrator or moderator that I know of at the present moment to place an edit. If there was even a place where I could dispatch an edit to a moderator to review, that'd be better than what I'm seeing today.
Thank you for your suggestion. I completely understand your desire to be able to edit your posts shortly after submitting them. However, I need to be frank and confirm that such a feature is not in our roadmap currently. There are three main reasons behind this decision:
- a quick edit capability will require almost the same development effort as full-blown edit capability, which we generally refrain from introducing, due to the concerns mentioned by Iva above;
- our current forums rely on coupling between two separate systems. To introduce editing, we will need to make changes to both of these systems, and the required development effort does not justify the assumed benefits.
- there is a possibility for us to switch the forums solution completely in the future, which again does not justify investing development effort in new features now.
I hope this makes sense.
You do understand that the average and reasonable consumer on your web site would expect this functionality to be present (I have never seen another forum without it)? I have not seen any warnings about the missing functionality either. This could actually cost someone their job if they accidentally post something sensitive and you guys take too long to respond to their request to remove it.
Yes indeed. If such an incident occurs, I would suggest calling us on the phone and we will react immediately.