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Scott
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answered on 13 Mar 2009, 02:57 PM
Same problem here. I downloaded the CHM file and it does not work either.
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Hi guys,
For a short while we had on the site an installer with a corrupted help installation, and maybe that is the time you downloaded your installers and CHM distributions. I just tested both the installer and the CHM distro, and both of them seem to be working just fine.
Please try downloading the bits again and try them out. Sorry for the trouble.
Greetings,
Hristo Deshev
the Telerik team
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For a short while we had on the site an installer with a corrupted help installation, and maybe that is the time you downloaded your installers and CHM distributions. I just tested both the installer and the CHM distro, and both of them seem to be working just fine.
Please try downloading the bits again and try them out. Sorry for the trouble.
Greetings,
Hristo Deshev
the Telerik team
Instantly find answers to your questions on the new Telerik Support Portal.
Check out the tips for optimizing your support resource searches.
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Jani
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answered on 17 Mar 2009, 07:02 AM
Hi Hristo,
I have still the same Exception using the newest Setup (RadControls_for_Silverlight_2009_1_0312_DEV.msi, 84'822'528 bytes).
The documentation of Q3/2008 works without trouble.
Cheers,
Jani
I have still the same Exception using the newest Setup (RadControls_for_Silverlight_2009_1_0312_DEV.msi, 84'822'528 bytes).
The documentation of Q3/2008 works without trouble.
Cheers,
Jani
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Hi Jani,
Kind regards,
Hristo Deshev
the Telerik team
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I just discovered and fixed a problem with the RadControls for Silverlight help registration, and I was wondering if your problem might be caused by the same thing. I guess we can try fixing that problem on your end and see if it eliminates the crash.
The help registration process is driven by an INI file located at C:\Program Files\telerik\RadControls for Silverlight Q1 2009\Documentation -- it is named telerik.windows.controls.ini. I am attaching a fixed version to this message -- please overwrite your original file with that. After you have the fixed version in place, run the UnRegisterHelp.bat file, and, when it finishes, run RegisterHelp.bat. Now you can try opening the documentation from the Start menu link.
Tell me if that fixes the problem. If it does not, please send or paste your H2Reg_Log.txt file (again found in the Documentation folder). I hope that log file will contain an error message that might give me a clue on what is really going on.
Kind regards,
Hristo Deshev
the Telerik team
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Jani
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answered on 18 Mar 2009, 04:50 PM
Hi Hristo,
Thanks for the fix - it works now.
Cheers,
Jani
Thanks for the fix - it works now.
Cheers,
Jani
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Frederic Aube
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answered on 28 Mar 2009, 02:26 PM
I can confirm that the provided fix works!