Definition of a "user"

2 posts, 0 answers
  1. daniel.becroft
    daniel.becroft avatar
    3 posts
    Member since:
    Jul 2016

    Posted 07 Aug 2016 Link to this post

    We are currently trialling the Telerik Analytics product for use with a .NET application.

    However, we are unclear on the definition of a "user" (ie "New Users", "Total Users", etc on the dashboard).

    Is this based on the InstallationID passed to the monitor, or some other piece of information? We are setting our InstallationID value to the Tenant value (only 5 in our example setup), but we are getting figures of 300+ "total users", so that can't be quite right.

  2. Hristo
    Hristo avatar
    352 posts

    Posted 08 Aug 2016 Link to this post

    Hi Daniel,

    I am glad you are trying out our product.

    I would like to recommend you the following two pieces from our online docs:
    1. This one explains different concepts like users, sessions -
    2. This one explains what is the installation ID and how it is advised to use it -

    I hope you will find them useful. Should you have any questions, issues or just want to share some feedback, please don't hesitate to contact us.

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